Monisha Moore
Austin,TX
Summary
Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 2 years of experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Assembly Line Worker
ICU Medical
Austin, TX
01.2022 - Current
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Working in a cold room environment. making iv bags.
Customer Service Representative
Relator.com
Austin, Texas
03.2020 - 12.2021
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Customer Service Representative
TxTag
Austin, TX
04.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
DSP1
Austin State School
Austin, Texas
06.2018 - 04.2019
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
Agent / Technical Support
ICS, Alorica
Austin, TX
12.2016 - 08.2017
- Talk to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Respond to requests for assistance and/or possible processing of credit card authorizations.
Customer Service Rep
E-Communications
Austin, TX
06.2016 - 11.2016
- Answer inbound calls regarding dentist appointments
- Process payments for customers who didn’t want to use the automated system or online option
- Inform customers of past due balances
- Find dentist for customers in the area of their choice
- Follow up with customers about setting next appointment.
Data Entry / Intent Analyst
Interactions
Austin, TX
10.2014 - 05.2016
- Enter data into system based on the type of call
- Book hotel rooms for customers who didn’t have further questions
- Processes claims for customers who needed their Apple devices returned
- Enters caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance to screen format
- Maintain up to date knowledge of trained client applications
- Maintain acceptable work quality in accordance to department policies
Customer Service Rep / Tech Support
Nexxlinx, Time Warner Cable
Austin, TX
01.2013 - 10.2014
- Assist customers with Time Warner Cable accounts
- Process payments through the payment system
- Advice customers of discounted packages that were offered
- Set appointments for a technician to start services for the customer
- Answer inbound calls concerning current plans with customer’s cable service
- Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Assembler
Hospira
Austin, TX
09.2008 - 12.2012
- Assemble IV bags for hospitals
- Position parts and subassemblies by using templates or reading measurements
- Assemble components by examining connections for correct fit fastening parts and subassemblies
- Verify specifications by measuring completed component
- Resolve assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX06.2009
Skills
- Assembly Team
- Verbal and Written Communication
- Production Monitoring
- Data Entry
- Attention to Detail
- Microsoft Office
- Production Documentation
- Billing Adjustments and Refunds
- Inbound and Outbound Calling
- Computer Proficiency
- Establishing and Maintaining Customer Relationships
- Multi-Line Phone Systems
- Document and Records Management
- Understanding Customer Needs
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Operation Monitoring
- Data Entry and 10-Key
- Basic Bookkeeping
- Document Typing and Formatting
- Google Drive
- Billing and Invoicing
Timeline
Assembly Line Worker
ICU Medical
01.2022 - Current
Customer Service Representative
Relator.com
03.2020 - 12.2021
Customer Service Representative
TxTag
04.2019 - 02.2020
DSP1
Austin State School
06.2018 - 04.2019
Agent / Technical Support
ICS, Alorica
12.2016 - 08.2017
Customer Service Rep
E-Communications
06.2016 - 11.2016
Data Entry / Intent Analyst
Interactions
10.2014 - 05.2016
Customer Service Rep / Tech Support
Nexxlinx, Time Warner Cable
01.2013 - 10.2014
Assembler
Hospira
09.2008 - 12.2012
High School Diploma -
Hendrickson High School