Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakireya Lykes

Summary

Developed excellent communication and problem-solving skills in healthcare environment, focusing on patient interactions and information management. Skilled in handling inquiries, resolving issues, and ensuring patient satisfaction. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.

Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.

Offering strong communication and interpersonal skills, with genuine interest in learning and developing in healthcare environment. Brings foundational understanding of patient care principles and ability to quickly learn healthcare information systems. Ready to use and develop communication and problem-solving skills in Healthcare Customer Service Representative role.

Overview

2
2
years of professional experience

Work History

Packer Associate

Amazon
08.2024 - 02.2025
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.

Customer Service Representative

Mci Careers
02.2024 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Agent

Solera
07.2023 - 01.2024
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

High School Diploma -

Riverside High School
Jacksonville, FL
05-2023

Health Care

Concorde Careers Colleges
Jacksonville, FL
05-2025

Skills

    Workplace cleanliness

  • Customer service
  • Empathy and patience
  • Critical thinking
  • Strong interpersonal skills
  • Insurance claims follow-up
  • Active listening
  • Customer relations
  • Appointment scheduling
  • Medical terminology
  • Claims processing
  • Follow-up skills
  • Data entry proficiency
  • Medical billing
  • Referral coordination

Timeline

Packer Associate

Amazon
08.2024 - 02.2025

Customer Service Representative

Mci Careers
02.2024 - 06.2024

Call Center Agent

Solera
07.2023 - 01.2024

High School Diploma -

Riverside High School

Health Care

Concorde Careers Colleges
Dakireya Lykes