Shantel Teal
New Oxford,Pennsylvania
Summary
Versatile and diligent, with a proven track record in workplace cleanliness and customer service excellence at Giant Food Stores. Mastered shipping and receiving at Campbells Snacks, enhancing efficiency by reducing errors. Known for a strong work ethic and critical thinking, consistently exceeding employer expectations without compromising quality.
Overview
13
13
years of professional experience
Work History
Packer Associate
Campbells Snacks
1350 York St Hanover Pa 17350
09.2024 - 12.2024
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Lead Cleaner
Sweep Sparkle & Shine
474 Jackson Square Rd, Thomasville, PA
03.2019 - 04.2021
- Identified potential risks within properties serviced and addressed them proactively, minimizing potential hazards or accidents.
- Demonstrated adaptability during times of change or unexpected challenges, ensuring continued success within dynamic environments.
- Maintained a high standard of cleanliness with meticulous attention to detail in all areas serviced.
- Enhanced the cleanliness of facilities by utilizing advanced cleaning techniques and equipment.
Customer Service Representative
Giant Food Stores
455 Eisenhower Dr, Hanover Pa 17331
07.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Core Helper
Rh Sheppard
101 Philadelphia St, Hanover PA 17331
05.2015 - 01.2016
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
House Keeping
Cross Keys Village - The Brethren Home Community
2990 Carlisle Pike, New Oxford PA 17350
11.2011 - 05.2015
- Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
- Coordinated closely with housekeeping staff to ensure timely room preparations before guests'' arrival.
Education
Associate of Business Administration - Business Administration And Management
YTI Career Institute
York, PA01-2020
High School Diploma -
Penn Foster Career School
Scranton, PA05-2013
Skills
- Workplace cleanliness
- Shipping and receiving
- Data entry
- Critical thinking
- Active listening
- Customer service
- Reliability and punctuality
- Commercial cleaning proficiency
- Strong work ethic
Timeline
Packer Associate
Campbells Snacks
09.2024 - 12.2024
Lead Cleaner
Sweep Sparkle & Shine
03.2019 - 04.2021
Customer Service Representative
Giant Food Stores
07.2017 - 01.2019
Core Helper
Rh Sheppard
05.2015 - 01.2016
House Keeping
Cross Keys Village - The Brethren Home Community
11.2011 - 05.2015
Associate of Business Administration - Business Administration And Management
YTI Career Institute
High School Diploma -
Penn Foster Career School