Shantel Teal
New Oxford,Pennsylvania
Summary
Versatile and diligent, with a proven track record in workplace cleanliness and customer service excellence at Giant Food Stores. Mastered shipping and receiving at Campbells Snacks, enhancing efficiency by reducing errors. Known for a strong work ethic and critical thinking, consistently exceeding employer expectations without compromising quality.
Overview
13
13
years of professional experience
Work History
Packer Associate
Campbells Snacks
09.2024 - 12.2024
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Lead Cleaner
Sweep Sparkle & Shine
03.2019 - 04.2021
- Identified potential risks within properties serviced and addressed them proactively, minimizing potential hazards or accidents.
- Demonstrated adaptability during times of change or unexpected challenges, ensuring continued success within dynamic environments.
- Maintained a high standard of cleanliness with meticulous attention to detail in all areas serviced.
- Enhanced the cleanliness of facilities by utilizing advanced cleaning techniques and equipment.
Customer Service Representative
Giant Food Stores
07.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Core Helper
Rh Sheppard
05.2015 - 01.2016
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
House Keeping
Cross Keys Village - The Brethren Home Community
11.2011 - 05.2015
- Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
- Coordinated closely with housekeeping staff to ensure timely room preparations before guests'' arrival.
Education
Associate of Business Administration - Business Administration And Management
YTI Career Institute
York, PA01-2020
High School Diploma -
Penn Foster Career School
Scranton, PA05-2013
Skills
- Workplace cleanliness
- Shipping and receiving
- Data entry
- Critical thinking
- Active listening
- Customer service
- Reliability and punctuality
- Commercial cleaning proficiency
- Strong work ethic
Timeline
Packer Associate
Campbells Snacks
09.2024 - 12.2024
Lead Cleaner
Sweep Sparkle & Shine
03.2019 - 04.2021
Customer Service Representative
Giant Food Stores
07.2017 - 01.2019
Core Helper
Rh Sheppard
05.2015 - 01.2016
House Keeping
Cross Keys Village - The Brethren Home Community
11.2011 - 05.2015
Associate of Business Administration - Business Administration And Management
YTI Career Institute
High School Diploma -
Penn Foster Career School
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