Dakoda King
Coldwater,MI
Summary
Detailed and motivated Deposit Operations Specialist with 5 years of experience. In-depth understanding of deposit procedures and processing adjustments. Proficient in automated financial software, including Adobe and Excel. Accurate, organized and graceful under pressure.
Overview
5
5
years of professional experience
Work History
Deposit Operations Specialist
Southern Michigan Bank And Trust
Coldwater, MI
03.2022 - Current
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Provided backup to other deposit operations specialists.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Processed account maintenance requests and checked for alignment with bank policy.
Contact Center Specialist
Southern Michigan Bank And Trust
Coldwater, Michigan
06.2021 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
Customer Service Representative
Omnisource
Coldwater , Michigan
11.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Opening Manager
Jimmy John's
Coldwater, Michigan
04.2018 - 07.2019
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored and maintained inventory of diverse products.
- Fielded customer complaints and comments.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delegated daily tasks and oversaw employees.
- Trained new employees on proper protocols and customer service standards.
Shipping
C. Rakers And Sons Inc.
Litchfield, MI
02.2016 - 06.2017
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Processed and restocked returns.
- Scheduled pickups and deliveries to maintain smooth operations.
Education
High School Diploma -
Clarksville High School
Clarksville, TN05.2010
Skills
- Accounts Payable and Accounts Receivable
- Transaction Error Identification
- Balance Verification and Reconciliation
- Administrative Support
- Bookkeeping Procedures
- Client Correspondence
- Preparation of Management Reports
- Handling Discrepancies
- Accurate Recordkeeping
- Discrepancy Resolution
- Microsoft Excel
Timeline
Deposit Operations Specialist
Southern Michigan Bank And Trust
03.2022 - Current
Contact Center Specialist
Southern Michigan Bank And Trust
06.2021 - 03.2022
Customer Service Representative
Omnisource
11.2019 - 12.2020
Opening Manager
Jimmy John's
04.2018 - 07.2019
Shipping
C. Rakers And Sons Inc.
02.2016 - 06.2017
High School Diploma -
Clarksville High School
Similar Profiles
JAMES SAUNDERSJAMES SAUNDERS
Loan Officer at Southern Michigan Bank & TrustLoan Officer at Southern Michigan Bank & Trust
Tina CronkhiteTina Cronkhite
VP Business Development Manager/Branch Manger at Southern Michigan Bank & TrustVP Business Development Manager/Branch Manger at Southern Michigan Bank & Trust
Donna RaperDonna Raper
Teller Supervisor at Southern Bank and Trust CompanyTeller Supervisor at Southern Bank and Trust Company
Terrance BinionTerrance Binion
Store Manager at SkymintStore Manager at Skymint
Monica ClarkMonica Clark
Caregiver/Assistant Manager at Grandvista Assisted LivingCaregiver/Assistant Manager at Grandvista Assisted Living