Dakoryia Stubblefield
Greensboro,NC
Summary
To secure an employment opportunity where I can be a part of a team, contribute my talents, and gain new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Salesforce Inc
Raleigh, NC
01.2024 - 05.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Hostess
Midwood Smokehouse
Raleigh, NC
03.2023 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Customer Service Cashier
Food Lion
Greensboro, NC
01.2022 - 07.2022
- Assisted customers with the check-out process using the cash register, bagging items, requesting price checks, honoring coupons, collecting payments, giving appropriate change and keeping the work area stocked, clean, and neat.
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Resident Advisor
Shaw University
Raleigh, NC
08.2021 - 05.2022
- Work as a member of the staff team to promote positive peer-leader relationships and support the goals of residents
- Develop opportunities for individuals to contribute to the floor community
- Assist students as they develop the interpersonal skills and individual responsibility.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Supported personal needs of residents dealing with diverse conditions.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Improved community engagement through the organization of social events and activities for residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Provided support for academic success by hosting study groups and connecting residents with campus resources.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Mentored new Resident Advisors, sharing best practices for effective communication and problem-solving skills.
Package Handler
UPS
Greensboro, NC
06.2021 - 08.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Customer Service
Smithfield’s Chicken and Bar-B-Q
Greensboro, NC
05.2019 - 08.2021
- Worked at the front counter helping customers through the ordering process
- Operated a cash register, ran the drive-thru, served menu items, cleaned the restaurant, and completed other assigned tasks while giving excellent customer service to the public.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Enhanced client retention with exceptional customer service, building strong relationships.
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Displayed exceptional customer service and communication skills.
Cadet Master Sergeant/Flight Commander
JROTC
Greensboro, NC
08.2018 - 06.2020
- Accounts for personnel, conducts formations, issue orders and instructions, assists with drills and ceremonies, inspect cadets for appearance standards, supervise and maintain equipment, supplies, and cadets.
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
- Conducted physical training to keep fit and perform job duties productively.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Enhanced cadet performance by implementing rigorous training exercises and drills.
- Nurtured a culture of continuous improvement among both staff and cadets through ongoing education and professional development opportunities.
- Assisted in the planning and execution of successful field training exercises for enhanced practical experience.
- Supported fellow staff members in creating a positive learning environment for all cadets on base.
- Improved physical fitness levels of cadets with targeted training programs tailored to individual needs.
- Optimized resource allocation for training events, maximizing efficiency without compromising quality of instruction.
- Operated communication systems to gather, process and share information.
- Boosted morale within the unit by recognizing and rewarding outstanding performance among cadets.
- Coordinated logistics support for off-site training events, ensuring timely transportation and accommodations for all participants.
- Provided informative briefings to update superiors on current situations and responsibilities.
- Strengthened inter-departmental relationships within the academy by initiating joint projects between different units or sections.
- Monitored and maintained weapon systems for proper functioning and reliability.
Education
Bachelor of Arts - Interdisciplinary Studies
Shaw University
Raleigh, NC05.2024
Dudley High School
Greensboro, NC06.2020
Skills
- Leadership
- Good communication
- Computer operations
- Customer service
- Networking
- Call Center Operations
- Team Development
- Customer communications
- Answering questions
- Training experience
- Inbound phone calls
- Effective Multitasking
- Patience and Empathy
- Cleaning and sanitation
- Greeting guests
- Guest Engagement
- Food Running
- Guest Seating
- Customer Satisfaction
- Cash Handling
- Problem-Solving
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Creative Thinking
- Active Listening
- Cooperative Attitude
- Order Taking
- Cash handling and management
- Activity Planning
- Behavior monitoring
- Interpersonal Relationships
- Public Speaking
- Resident Supervision
- Emotional Support
- Incident Reporting
References
Available upon request
Additional Information
Two disciplines: Psychology and Business
Two Minors: African American Studies and English
Timeline
Call Center Agent
Salesforce Inc
01.2024 - 05.2024
Hostess
Midwood Smokehouse
03.2023 - 06.2023
Customer Service Cashier
Food Lion
01.2022 - 07.2022
Resident Advisor
Shaw University
08.2021 - 05.2022
Package Handler
UPS
06.2021 - 08.2021
Customer Service
Smithfield’s Chicken and Bar-B-Q
05.2019 - 08.2021
Cadet Master Sergeant/Flight Commander
JROTC
08.2018 - 06.2020
Bachelor of Arts - Interdisciplinary Studies
Shaw University
Dudley High School