Liyan Zahran
Summary
Highly motivated Pre law and KL-YES exchange program alumna. Familiar with cultural differences and an advocate for diversity with years of experience in customer service and working in jewelry.
Overview
2
2
years of professional experience
Work History
Call Center Agent
CSC Beyond
09.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and managed customer files and databases.
Jeweler
Jawahir Jewelry
07.2023 - Current
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Sized, selected and cut individual gemstones to fit new and existing pieces.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Education
Bachelor of Arts - Comparative Literature As Pre Law
The University Of Jordan
Amman, Jordan07.2025
High School Diploma -
William Mason Highschool
Cincinnati, OH05.2021
Skills
- Time Management
- Leadership
- Editing
- Social Media Platforms
- Active Listening
- Phone Inquiries
- Research
Accomplishments
Youth Ambassador for KL-YES scholarship program after completing 250 hours of community service hours throughout my exchange year 2019-2020
Assistant for the youth conferences at the University of Jordan
Additional Information
I'm currently studying Comparative literature as pre law, with a couple of law shadowing experiences and medical shadowing experiences.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
German
Elementary
Timeline
Jeweler
Jawahir Jewelry
07.2023 - Current
Call Center Agent
CSC Beyond
09.2021 - Current
Bachelor of Arts - Comparative Literature As Pre Law
The University Of Jordan
High School Diploma -
William Mason Highschool
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