Summary
Overview
Work History
Education
Skills
Timeline
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Dakota A. James

Columbia,Maryland

Summary

Motivated and reliable student seeking a position to further develop customer service and organizational skills. Passionate about delivering excellent service, maintaining a clean and efficient work environment, and continuously learning in a team-oriented setting.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

4
4
years of professional experience

Work History

Sales Associate

HomeSense
Columbia, MD
05.2025 - Current
  • Assist customers with product inquiries and purchases
  • Maintain cleanliness and organization of the store floor
  • Restock merchandise and manage inventory
  • Provide efficient and friendly customer service
  • Operate point-of-sale systems and handle transactions

Student Aide

Wilde Lake High School
Columbia, MD
01.2023 - 01.2024
  • Supported teachers with organizing materials and administrative tasks
  • Assisted in maintaining a structured classroom environment
  • Helped fellow students with basic academic and organizational needs

Theater Crew – Props Team Member

Wilde Lake High School
Columbia, MD
01.2023 - 01.2024
  • Managed and organized stage props for theater productions
  • Collaborated with team members to set up and break down stage equipment
  • Ensured timely prop changes during performances

Small Business Assistant

Zoetic Healing
Gwynn Oak, MD
01.2022 - 01.2023
  • Helped with inventory organization and basic store upkeep
  • Assisted with customer interactions and supported minor transactions
  • Maintained cleanliness and a welcoming environment for clients

Education

Associate of Arts - Human Services

Howard Community College
Columbia, MD
05-2027

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Wilde Lake High School
Columbia, MD
05-2025

Skills

  • Strong communication and interpersonal skills
  • Customer service-focused with a positive attitude
  • Quick learner and highly adaptable
  • Strong attention to detail and accuracy
  • Effective in fast-paced environments
  • Team-oriented and collaborative
  • Problem-solving and conflict resolution abilities
  • Multi-tasking strength
  • Goal oriented
  • Reliable and punctual

Timeline

Sales Associate

HomeSense
05.2025 - Current

Student Aide

Wilde Lake High School
01.2023 - 01.2024

Theater Crew – Props Team Member

Wilde Lake High School
01.2023 - 01.2024

Small Business Assistant

Zoetic Healing
01.2022 - 01.2023

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Wilde Lake High School

Associate of Arts - Human Services

Howard Community College