Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dakota Applegate

Levittown,PA

Summary

Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within professional settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Claims and Prior Authorization Specialist

CVS Health
Fairless Hills, PA
09.2021 - Current
  • Processed and managed prior authorization requests, ensuring timely approval and delivery of medications.
  • Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
  • Assisted pharmacists in dispensing medications and maintaining accurate patient records.
  • Educated patients on medication usage, potential side effects, and proper storage.
  • Managed inventory, including ordering and stocking medications and supplies.
  • Ensured compliance with all healthcare regulations and pharmacy policies.
  • Handled insurance billing and claim resolution, ensuring accurate and timely processing.
  • Scheduled appointments for various screenings and vaccinations, coordinating with patients and healthcare providers.
  • Defused escalated situations, maintaining a calm and professional demeanor.
  • Restocked shelves with new supplies of medications as needed.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Caretaker/Babysitter

family
01.2016 - Current
  • Provided care for four children, including three with special needs, ensuring their safety and well-being.
  • Managed daily routines, including meal preparation, medication administration, and personal hygiene.
  • Coordinated and facilitated educational and recreational activities tailored to each child's needs.
  • Communicated effectively with parents, providing updates on children's progress and needs.
  • Performed light housekeeping duties including laundry and meal preparation.

Receptionist

America's Best Contacts and Eyeglasses
04.2021 - 09.2021
  • Managed patient profiles, ensuring accurate and up-to-date information.
  • Scheduled and checked in appointments, coordinating with patients and healthcare providers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Greeted visitors and provided them with assistance.
  • Handled insurance billing, ensuring accurate and timely processing.
  • Managed and maintained patient records, ensuring compliance with regulatory protocols.
  • Interfaced with patients, providing exceptional customer service and addressing inquiries.
  • Ensured sterilization compliance and adherence to regulatory protocols.

Education

High School Diploma -

Harry S. Truman High School
Levittown, PA
06-2020

Some College (No Degree) - Psychology

Bucks County Community College
Newtown, PA

Skills

  • Defusing Escalated Situations
  • Quality Control
  • Policies and Procedures
  • Analytical/Problem Solving
  • Regulatory Compliance
  • Customer Service Excellence
  • Medication dispensing
  • Inventory Management
  • Organization Skills
  • Insurance billing
  • Data entry
  • Appointment scheduling
  • Order verification

Certification

Certified Pharmacy Technician (CPhT)

Timeline

Pharmacy Technician Claims and Prior Authorization Specialist

CVS Health
09.2021 - Current

Receptionist

America's Best Contacts and Eyeglasses
04.2021 - 09.2021

Caretaker/Babysitter

family
01.2016 - Current

High School Diploma -

Harry S. Truman High School

Some College (No Degree) - Psychology

Bucks County Community College

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