Olivia Murray
Hubert,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician- Prior Authorization Departmen
CVS Specialty Pharmacy
11.2024 - 02.2025
- Manage prescription prior authorization requests through clinical review and direct provider communication to ensure timely, accurate, and compliant approvals.
- Analyze medical records, clinical documentation, and provider justifications to confirm adherence to insurance coverage and regulatory guidelines.
- Communicate with prescribing providers, pharmacists, and patients as needed to obtain clinical clarification and resolve authorization barriers.
- Verify patient eligibility and benefits to support appropriate submission and approval of prior authorizations.
- Utilize electronic prior authorization platforms, AS400, and CVS Health systems to document clinical decisions, update patient records, and adjudicate test claims.
- Review denied claims, initiate appeals, and submit clinical updates to support medical necessity determinations and continuity of care.
- Maintain accurate, compliant documentation in accordance with healthcare regulations and organizational policies.
Pharmacy Technician
Walgreens
Morehead City, NC
10.2020 - 01.2023
- Prepare, measure, and compound prescriptions, verifying accuracy and compliance with the pharmacist prior to dispensing.
- Verify patient insurance information, process prescription claims, and resolve billing or coverage issues efficiently.
- Communicate with prescribing providers to obtain refill authorizations via phone and fax.
- Maintain pharmacy and OTC inventory, including accurate documentation and proper disposal of expired medications.
- Provide professional patient and provider support at the counter, drive-through, and via high-volume phone communication.
Guest Services Supervisor
Target
Jacksonville, NC
03.2017 - 01.2019
- Helped my team deliver a frictionless, inspiring and rewarding experience for our guests.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- Work with team leaders and sales floor team members to ensure efficient front-end work flow.
- Provided leadership to the Front End team members by continually monitor service levels at the checkout lanes and service desk.
- Trained and developed new associates on POS system and key sales tactics.
- Helped drive sales through promotion of the Target Red card to all guests by front end team members.
- Monitored the speed, service, and credit performance of the front end team and communicated results weekly.
- Managed cash and credit in all store registers, including balancing safe and making bank deposits.
Education
Associate of Science - Medical administration
Coastal Area Community College
02.2024
Associate of Science -
Moberly Area Community College
12.2014
Skills
- Implemented advanced computer technology to streamline processes and improve productivity
- Adapted to fast-paced situations by prioritizing tasks and ensuring timely completion of responsibilities
- Interpreted and conveyed complex medical terminology to facilitate understanding among healthcare professionals
- Achieved team objectives by leveraging a competitive attitude and strong self-motivation to inspire collaboration and drive results
Timeline
Pharmacy Technician- Prior Authorization Departmen
CVS Specialty Pharmacy
11.2024 - 02.2025
Pharmacy Technician
Walgreens
10.2020 - 01.2023
Guest Services Supervisor
Target
03.2017 - 01.2019
Associate of Science - Medical administration
Coastal Area Community College
Associate of Science -
Moberly Area Community College