Dakota Basco
Silverdale,WA
Summary
Former sales manager for Century Support Services (CSS) responsible for the production of a team of industry experts, specializing in consolidation by utilizing loan-to-debt relief sales pivot tactics. Facilitated a competitive work environment aimed at maximizing production with key performance indicators including debt enrolled, conversion rate, and quality management. Consistently recognized as a top producer with a ten-year proven track record.
Overview
8
8
years of professional experience
Work History
Sales Manager
Century Support Services
Pittsburg, PA
10.2022 - Current
- Managed daily operations of a 25-30 agent sales team, averaging $12.35M in monthly debt enrolled while maintaining a 15.42% average conversion rate.
- Personally handled the enrollment of $19.1M in debt from 01/2023-10/2023 in the capacity as a Team Lead until advancement to management.
- Trained, coached, and mentored new hires to ensure success in meeting department core production goals.
- Tracked and analyzed key quantitative data points and business development trends relating to clients, campaigns, and proficiency levels.
Licensed Mortgage Broker
Xpert Home Lending
Bullhead City, AZ
03.2023 - Current
- Consistently ranked in the top 15% of mortgage loan brokers while working on a high-volume team branch.
- Source and develop client relationships and referrals to process, underwrite, and fund mortgage loan applications.
- Counseled clients regarding debt management, budgeting, and available lending options for high-risk borrowers interested in purchasing a new home.
Certified Debt Consultant
Freedom Debt Relief (FDR)
San Mateo, CA
11.2015 - 12.2020
- Ranked as the top producer in debt enrolled and units for 2020 YTD.
- Consistently ranked as one of the top three debt consultants in the sales department throughout my employment from 2015 to 2020, excelling in units, close rate, enrollments per hour, quality assurance scores, and retention rates.
- Delivered financial solutions, services, and education to empower consumers in reducing debt, building wealth, and attaining financial independence.
- Enhanced production and conversion through implementation of mentorship program focused on training modules and sales development etiquette.
Behavioral Health Paraprofessional
Total Life Counseling (TLC)
09.2017 - 05.2018
- Dialectical Behavioral Therapy (DBT) adolescent group counseling lead facilitator responsible for creating, implementing, and executing core therapeutic modules for regulation of emotions, mindfulness, interpersonal effectiveness, and methods to distress tolerance.
- Performed intake assessments and provided clinical diagnosis for clients in various counseling modalities.
- Formulated weekly assessment and treatment plans tailored to the unique needs of each client, fostering advancement in their recovery journey.
Education
Master of Science - Mental Health Counseling
University of Phoenix
Phoenix, AZ06-2018
Bachelor of Science - Psychology
Washington State University
Pullman, WA06-2012
Skills
- Account Management
- Client Account Management
- Outsourcing and Business Development
- Staff Training and Development
- Interdepartmental Collaboration
- Financial and KPI Analysis
- Legal Compliance
- Customer Relationship Management
Timeline
Licensed Mortgage Broker
Xpert Home Lending
03.2023 - Current
Sales Manager
Century Support Services
10.2022 - Current
Behavioral Health Paraprofessional
Total Life Counseling (TLC)
09.2017 - 05.2018
Certified Debt Consultant
Freedom Debt Relief (FDR)
11.2015 - 12.2020
Master of Science - Mental Health Counseling
University of Phoenix
Bachelor of Science - Psychology
Washington State University
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