Dakota Baumgard
EMT
Hampstead,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
EMT
Medac
09.2022 - Current
- Administered emergency medical care to patients in diverse environments, ensuring rapid response and effective treatment.
- Collaborated with team members to assess patient conditions and determine appropriate interventions during emergencies.
- Managed over 50 customer calls per day
- Documented patient information accurately, maintaining compliance with protocols and enhancing continuity of care.
- Trained new EMTs on operational procedures and safety standards, fostering a culture of excellence within the team.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Server
Olive Garden
08.2021 - 09.2022
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate bill processing.
- Collaborated with kitchen staff to coordinate food preparation and presentation, maintaining quality standards.
- Trained new servers on menu items, service protocols, and operational procedures to improve team performance.
Team Lead/Trainer
Panera
06.2020 - 09.2021
- Developed and implemented training programs to enhance team performance and customer engagement.
- Led onboarding sessions for new hires, ensuring understanding of operational standards and company culture.
- Mentored staff on best practices in food safety and service excellence, fostering a culture of accountability.
- Collaborated with management to identify skill gaps and tailored training materials for effective learning outcomes.
Education
Associate of Science - Nursing
Cape Fear Community College
Wilmington, North Carolina, NC09-2027
EMT Certification - EMT
Pikes Peak Community College
Colorado Springs, CO06-2022
High School Diploma -
Wake Christian Academy
Garner05-2018
Skills
- Patient assessment
- Documentation practices
- Team collaboration
- Safety standards compliance
- Communication skills
- Time management
- High-pressure decision-making
- Conflict resolution strategies
Timeline
EMT
Medac
09.2022 - Current
Server
Olive Garden
08.2021 - 09.2022
Team Lead/Trainer
Panera
06.2020 - 09.2021
Associate of Science - Nursing
Cape Fear Community College
EMT Certification - EMT
Pikes Peak Community College
High School Diploma -
Wake Christian Academy