Dakota Bocelle

Absecon,NJ

Summary

Resourceful Partner Support Specialist known for high productivity and efficient task completion. Skilled in partner correspondence, investigating issues, and data analysis. Excels at communication, adaptability, and problem-solving to resolve partner issues and inquiries, and support quality operational standards.

Overview

years of professional experience

Certification

Work History

Partner Support Specialist

Curexa Pharmacy

Egg Harbor, NJ

11.2021 - Current

Participated actively in team meetings, discussing strategies for improving workflow with partners, and suggesting improvements to Curexa's order API.
Responded promptly and accurately to all inquiries and issues, relaying information between patients, partners, pharmacists, and account managers as needed.
Developed a comprehensive understanding of a wide variety of the company's products, services, processes, and procedures for supporting partners.
Utilized software applications such as PioneerRx and Curexa's order API to process and look up prescriptions, update/correct patient profiles, and investigate issues/errors with patient profiles, prescriptions, and billing accounts.
Communicated clearly about complex topics to resolve partner inquiries concerning processing delayed orders, clarifying error statuses with orders, and creating replacement or reshipment orders as needed.
Assisted in training new team members on best practices for responding to partner inquiries, investigating issues, and processing replacement orders.
Coordinated with other departments or teams to ensure timely resolution of partner inquiries.
Monitored the progress of outstanding cases regularly and provided follow-up communication when needed.
Documented reports regarding errors that arise with the data entry, filling, and shipping of orders for review.
Provided support to shipping staff, pharmacists, and other departments to correct issues delaying the shipment of orders.

Grocery Clerk

ShopRite

Absecon, NJ

01.2014 - 01.2018

Assisted customers and coworkers with locating items in the store, and answered questions about products and prices.
Regularly operated forklifts, power jacks, and hand jacks for the purpose of unloading/loading trucks, as well as maintaining and organizing storage areas.
Organized backroom storage areas according to company standards for safety and efficiency.
Received and unloaded new products upon delivery, checking for damage and order accuracy.

Education

Bachelor of Arts - Visual Communication

Stockton University