Summary
Overview
Work History
Education
Skills
References
Timeline
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Dakota Boyer

Kutztown,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As well as a Well-rounded Small Business Owner that offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with (5+) years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.

Overview

5
5
years of professional experience

Work History

Owner/Manager

Dak Kicks LLC
Kutztown, PA
10.2019 - Current
  • Maintained relationships with existing clients by providing superior customer service.
  • Created, curated, and managed all published content (images, video, written) to ensure consistent brand messaging and high-quality posts.
  • Implemented paid advertising campaigns on social media, managing budgets and targeting strategies to maximize ROI.
  • Analyzed industry trends to develop competitive strategies.
  • Collaborated with other owners on joint ventures and shared resources.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.

Customer Service Associate

Grab N' Go Mart
Kutztown, PA
05.2022 - 05.2024
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Provided excellent customer service, ensuring a positive shopping experience for all patrons.
  • Assisted with inventory management by stocking shelves, rotating products, and conducting inventory checks.
  • Assisted with store promotions through display setup and customer awareness of sales and offers.
  • Collaborated with team members to ensure smooth store operations and a welcoming atmosphere.
  • Answered phone calls from customers promptly and courteously.

Education

Bachelor of Science - Marketing

Kutztown University of Pennsylvania
Kutztown, PA
05-2024

High School Diploma -

Milton Hershey School
Hershey, PA
06-2020

Skills

  • Account updating
  • Product Knowledge
  • Call Management
  • Consultative Sales
  • Data Collection
  • Data Entry
  • Client Relations
  • Professional telephone demeanor
  • Product Education
  • Customer consulting
  • Sales closing
  • Executive management support
  • Product Promotion
  • Courteous demeanor
  • Complaint resolution
  • Social Media Marketing
  • Positive communication skills
  • Interpersonal communication skills

References

References available upon request.

Timeline

Customer Service Associate

Grab N' Go Mart
05.2022 - 05.2024

Owner/Manager

Dak Kicks LLC
10.2019 - Current

Bachelor of Science - Marketing

Kutztown University of Pennsylvania

High School Diploma -

Milton Hershey School
Dakota Boyer