Dakota Boyer
Kutztown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As well as a Well-rounded Small Business Owner that offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with (5+) years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.
Overview
5
5
years of professional experience
Work History
Owner/Manager
Dak Kicks LLC
Kutztown , PA
10.2019 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Created, curated, and managed all published content (images, video, written) to ensure consistent brand messaging and high-quality posts.
- Implemented paid advertising campaigns on social media, managing budgets and targeting strategies to maximize ROI.
- Analyzed industry trends to develop competitive strategies.
- Collaborated with other owners on joint ventures and shared resources.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
Customer Service Associate
Grab N' Go Mart
Kutztown , PA
05.2022 - 05.2024
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Provided excellent customer service, ensuring a positive shopping experience for all patrons.
- Assisted with inventory management by stocking shelves, rotating products, and conducting inventory checks.
- Assisted with store promotions through display setup and customer awareness of sales and offers.
- Collaborated with team members to ensure smooth store operations and a welcoming atmosphere.
- Answered phone calls from customers promptly and courteously.
Education
Bachelor of Science - Marketing
Kutztown University of Pennsylvania
Kutztown, PA05-2024
High School Diploma -
Milton Hershey School
Hershey, PA06-2020
Skills
- Account updating
- Product Knowledge
- Call Management
- Consultative Sales
- Data Collection
- Data Entry
- Client Relations
- Professional telephone demeanor
- Product Education
- Customer consulting
- Sales closing
- Executive management support
- Product Promotion
- Courteous demeanor
- Complaint resolution
- Social Media Marketing
- Positive communication skills
- Interpersonal communication skills
References
References available upon request.
Timeline
Customer Service Associate
Grab N' Go Mart
05.2022 - 05.2024
Owner/Manager
Dak Kicks LLC
10.2019 - Current
Bachelor of Science - Marketing
Kutztown University of Pennsylvania
High School Diploma -
Milton Hershey School
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