Dakota Croop
Lockport,NY
Summary
Detail-oriented professional with experience in the food industry, good with quality control, enforcing safety standards and resolving customer complaints.
Overview
3
3
years of professional experience
Work History
Shift Leader
Pizza Hut
Lockport, New York
03.2026 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Managed inventory levels and restocked supplies as needed.
- Assisted in resolving customer complaints to enhance satisfaction.
- Monitored food safety practices to maintain a clean kitchen environment.
- Coordinated shift schedules to optimize coverage during peak hours.
- Trained new staff on menu items and customer service standards.
- Engaged with customers to promote special offers and menu items.
- Maintained cleanliness of dining area for a pleasant guest experience.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Overnight Manager
Mcdonalds
Lockport, New York
02.2023 - 03.2026
- Supervised overnight staff to ensure smooth restaurant operations.
- Enforced health and safety standards among team members.
- Coordinated food preparation and service during peak hours.
- Trained new employees on operational procedures and customer service.
- Resolved customer complaints swiftly to maintain service quality.
- Monitored equipment for proper functioning and reported issues.
- Conducted nightly cash handling and reconciliation tasks accurately.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Provided support services such as cashiering or stocking shelves when necessary during busy periods.
- Maintained safe work and collaboration spaces for night employees.
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Adjusted staffing levels according to demand throughout the night while staying within budget constraints.
- Resolved conflicts between coworkers in a timely manner while maintaining a professional attitude.
- Investigated any incidents occurring during the night shift and reported findings to senior management.
- Maintained security systems by conducting routine checks of all access points throughout the facility.
- Performed regular maintenance checks on equipment to ensure safe operation during overnight hours.
- Analyzed sales data from previous nights to identify trends and recommend adjustments for improved performance.
Education
High School Diploma -
Lockport High School
Lockport, NYSkills
- Team supervision
- Inventory management
- Customer service
- Food safety compliance
- Employee training
- Shift coordination
- Staff scheduling
- Quality control
- Positive attitude
- Time management
- Attention to detail
- Drawer assignments
- Operations support
- OSHA regulations compliance
- Staff supervision
- Safety processes and procedures
- Client service
Timeline
Shift Leader
Pizza Hut
03.2026 - Current
Overnight Manager
Mcdonalds
02.2023 - 03.2026
High School Diploma -
Lockport High School