Dakota Derifield
Helena,AL
Summary
Results-driven leader with over 10 years of customer service experience. Excels at revenue growth, leading high-performance teams, and consistently exceeding KPIs. Proven track record in operations, team development, and strategic upselling. Passionate about elevating customer experience and delivering results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Solutions Manager
Petco
07.2024 - Current
- - Lead cross-functional teams to enhance guest experience and ensure operational excellence.
- - Manage hiring, training, scheduling, inventory, and payroll, optimizing team efficiency.
- - Streamline freight intake processes for accurate inventory management.
- - Oversee animal care operations to ensure health and well-being.
Assistant Manager
Peloton
10.2020 - 06.2024
- - Surpassed 105% rolling sales targets through relationship-building and upselling.
- - Ranked #1 across all KPIs in March and Q1, earning company-wide recognition.
- - Improved Salesforce data accuracy with new audit strategies.
- - Managed scheduling, onboarding, training, inventory, and payroll duties.
- - Developed engagement techniques to boost year-over-year conversion rates.
Sales Professional
Sleep Number
10.2017 - 07.2020
- - Achieved 70% conversion rate and exceeded sales goals by 120%.
- - Delivered personalized sleep solutions through detailed customer needs analysis.
- - Generated over $1.8 million in sales.
- - Led events that drove lead generation and increased traffic.
Lead Corporate Trainer and Manager
Holler & Dash
03.2016 - 06.2019
- - Oversaw multi-location operations including hiring, scheduling, and inventory.
- - Designed and led FOH/BOH training programs for national store launches.
- - Standardized training processes, improving performance and operational consistency.
Skills
- - Leadership & Team Building
- - Strategic Sales & Upselling
- - Training & Development
- - Customer Relationship Management (CRM)
- - Time Management & Organization
- - Data Accuracy & Reporting
- - Cross-Functional Collaboration
- - Critical Thinking & Problem Solving
- - Salesforce, Microsoft Office Suite, POS Systems, Inventory Management Software
Timeline
Solutions Manager
Petco
07.2024 - Current
Assistant Manager
Peloton
10.2020 - 06.2024
Sales Professional
Sleep Number
10.2017 - 07.2020
Lead Corporate Trainer and Manager
Holler & Dash
03.2016 - 06.2019