Demsey L Thomas
Troy, NC
Summary
Dedicated and results-driven professional with over a decade of experience in telecommunications and IT support seeking a challenging position where my technical expertise, customer service skills, and leadership abilities will be utilized to contribute to the success of a dynamic organization.
Overview
14
14
years of professional experience
Work History
Solutions Manager
Verizon Wireless
04.2021 - Current
- Motivating and managing sales teams to drive performance and meet sales objectives.
- Accounting for store inventory and ensuring proper stock levels to meet customer demand.
Sales Specialist
Verizon Wireless
01.2017 - 04.2021
- Consistently exceeding monthly sales targets through effective customer engagement and product knowledge.
- Uncovering customer's needs and recommending whole home solutions to set the customer up for success.
Technical Support Specialist
Verizon Wireless
05.2014 - 12.2016
- Providing advanced technical support for mobile devices, and working with various operating systems. (iOS, Android, Windows mobile, etc.)
- Troubleshooting issues with devices and walking customers through solutions while showing empathy for their concern.
Customer Service Representative
Verizon Wireless
10.2013 - 05.2014
- Handling billing inquiries and providing first-level technical support to customers.
- Working to resolve any issues and find a satisfactory solution for the customer and the company.
Cable Technician
Charter/Spectrum
08.2011 - 10.2013
- Installed and serviced cable television, internet, and phone services.
- Assisting customers while keeping utmost professionalism in their home, and following company standards.
Cable Technician
Comcast/Xfinity
09.2010 - 08.2011
- Installed and maintained cable services for residential and commercial customers.
- Trained junior technicians on best practices for installing cabling systems according to industry standards.
Education
Information Technology
Naugatuck Valley Community College
Information Technology: Cyber Security
Colorado State University
Pueblo, COSkills
- Proficient in troubleshooting and resolving technical issues for various devices and platforms
- Excellent customer service skills with a proven ability to handle inquiries and resolve complaints
- Strong leadership and team-building capabilities demonstrated through consistent successful sales team management
- Detail-oriented with extensive experience in inventory management and maintaining stock levels
- Adaptability and ablity to thrive in fast-paced environments while meeting deadlines
- Effective independently and as a team player Strong ability to gain buy in of others on team and drive to train new employees
Timeline
Solutions Manager
Verizon Wireless
04.2021 - Current
Sales Specialist
Verizon Wireless
01.2017 - 04.2021
Technical Support Specialist
Verizon Wireless
05.2014 - 12.2016
Customer Service Representative
Verizon Wireless
10.2013 - 05.2014
Cable Technician
Charter/Spectrum
08.2011 - 10.2013
Cable Technician
Comcast/Xfinity
09.2010 - 08.2011
Information Technology
Naugatuck Valley Community College
Information Technology: Cyber Security
Colorado State University