Summary
Overview
Work History
Skills
Personal IT Projects & Experience
Timeline
Generic

Reginald Ratcliff

Houston,TX

Summary

Dedicated IT professional with a strong foundation in hardware and software troubleshooting, network administration, and system management. Proven ability to diagnose and resolve technical issues efficiently, while maintaining a focus on customer satisfaction. Skilled in managing inventory systems, operating diagnostic tools, and providing clear, non-technical explanations to users. With hands-on experience in technical support and a passion for technology, I am eager to contribute to a dynamic team and help drive operational success.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Amazon
Katy, Texas
09.2023 - Current
  • Identified discrepancies between physical count and computer data.
  • Situation: Regular audits revealed inconsistencies between physical inventory and records, which could lead to potential shipping errors.
  • Processed returns of defective merchandise as required.
  • Situation: High volumes of returned products were causing delays in processing and impacting warehouse efficiency.
  • Task: My responsibility was to manage the processing of returned items, ensuring they were correctly logged and either refurbished or disposed of as per company policy.
  • Action: Streamlined the return process by introducing a new tracking system, ensuring faster identification and categorization of returned goods.
  • Result: Decreased return processing time by 15%, contributing to overall warehouse productivity.
  • Operated warehouse equipment such as forklifts and pallet jacks.
  • Situation: The warehouse needed efficient movement of goods to maintain workflow and meet shipping deadlines.
  • Task: Operate various warehouse equipment to move large and heavy items safely and efficiently.
  • Action: Completed certified training in forklift operation and regularly used machinery to manage high-priority shipments.
  • Result: Improved the speed and safety of goods movement within the warehouse, reducing the risk of accidents and ensuring on-time deliveries.

Overnight Inventory Associate

Target
Katy, TX
08.2022 - 09.2023
  • Managed stock replenishment to ensure store readiness.
  • • Situation: The store needed to maintain accurate stock levels during overnight shifts to prepare for the next day’s operations.
  • • Task: Ensure that shelves were fully stocked and organized by the time the store opened, and address any inventory discrepancies during the night.
  • • Action: Efficiently unpacked and stocked items, utilized inventory management systems to track stock levels, and collaborated with the morning shift to ensure a smooth handover.
  • • Result: Achieved a 95% stock readiness rate by opening time, contributing to better customer experiences and improved morning sales.
  • • Improved inventory accuracy through regular audits.
  • • Situation: The store was experiencing frequent inventory discrepancies, which led to stockouts and overstocking issues.
  • • Task: Conduct regular inventory audits to identify and correct discrepancies between physical stock and system records.
  • • Action: Developed a nightly auditing process that included cross-checking physical stock with system data, and implemented corrective actions where needed.
  • • Result: Reduced inventory discrepancies by 30%, leading to more accurate stock levels and a reduction in customer complaints regarding out-of-stock items.

Tire Technician

Discount Tire
Houston, Texas
08.2020 - 10.2022
  • Enhanced diagnostic accuracy and customer service.
  • Situation: Customers often faced long wait times and received inconsistent information regarding their tire conditions.
  • Task: Improve the speed and accuracy of tire diagnostics to enhance customer satisfaction.
  • Action: Utilized advanced diagnostic tools to assess tire conditions, developed a standardized checklist for inspections, and communicated findings clearly to customers.
  • Result: Reduced diagnostic time by 15% and increased customer satisfaction by 10%, as measured by post-service surveys.
  • Improved tire maintenance procedures.
  • Situation: The store needed more efficient tire maintenance procedures to handle the high volume of customers, especially during peak seasons.
  • Task: Streamline tire rotation, balancing, and repair processes to ensure quicker service turnaround.
  • Action: Introduced a new workflow for tire maintenance, which included re-organizing the service bay and ensuring that tools and materials were readily accessible.
  • Result: Increased service efficiency by 20%, allowing the store to handle more customers daily without compromising service quality.
  • Optimized inventory management for tire supplies.
  • Situation: The store occasionally faced shortages of popular tire models, leading to delays in service and customer dissatisfaction.
  • Task: Improve the inventory management of tires and related supplies to ensure availability when needed.
  • Action: Monitored inventory levels closely, placed timely orders for high-demand items, and implemented a first-in, first-out (FIFO) system to manage tire rotation effectively.
  • Result: Reduced out-of-stock occurrences by 25%, ensuring that customers had access to the tires they needed when they needed them.

Skills

Hardware Troubleshooting: Skilled in diagnosing and repairing hardware issues, including PCs, printers, and network devices

Software Troubleshooting: Proficient in resolving software-related problems, including operating systems, applications, and drivers

Network Administration: Basic knowledge of network setup, configuration, and maintenance, including routers, switches, and Wi-Fi networks

System Administration: Familiar with managing and maintaining computer systems, including user accounts, system updates, and security protocols

Diagnostic Tools: Proficient in using various diagnostic tools for both hardware and software to identify and resolve issues efficiently

Operating Systems: Knowledgeable in Windows and basic Linux environments, including command-line operations and system navigation

Data Management: Skilled in organizing, storing, and securing data, with an understanding of data privacy and protection best practices

Technical Documentation: Capable of creating clear and detailed technical documentation for processes, troubleshooting guides, and system configurations

Cloud Computing: Basic understanding of cloud platforms and services, including data backup and remote access solutions

Customer Service: Proven track record of delivering high-quality customer support, ensuring positive interactions and resolving issues efficiently

Customer Communication: Strong ability to explain technical concepts and solutions to non-technical users in a clear and understandable manner

Team Collaboration: Works effectively with colleagues to deliver cohesive and comprehensive support services, ensuring a positive customer experience

Personal IT Projects & Experience

PC Building and Hardware Installation

• Project: Successfully built and optimized a gaming PC, resulting in a 30% performance improvement over the previous setup. And installed all components including CPU, GPU, motherboard, RAM, and storage.

• Skills Gained: Hardware assembly, BIOS configuration, and troubleshooting hardware compatibility issues.

Device Repair and Troubleshooting

• Project: Provided repair and troubleshooting services for friends and family, including fixing laptops, desktops, and mobile devices.

• Skills Gained: Diagnosing and repairing hardware failures, reinstalling operating systems, and optimizing device performance.

Operating System Proficiency

• Project: Gained hands-on experience with multiple operating systems, including Linux (various distributions), Windows, and iOS.

• Skills Gained: System installation and configuration, command-line operations (Linux), system updates, and user account management.

Software Installation and Configuration

• Project: Installed and configured a variety of software applications on personal and family devices, ensuring optimal performance and security.

• Skills Gained: Application installation, software updates, troubleshooting installation issues, and configuring software settings for security and performance.

Networking and Home IT Solutions

• Project: Set up home networks including Wi-Fi routers, managed network security settings, and resolved connectivity issues for household devices.

• Skills Gained: Network configuration, basic network security, troubleshooting Wi-Fi issues, and optimizing network performance.

Technical Education

Entry-Level Network Technician Program

• Institution: [NetCom Learning]

• Completion Date: [June, 2024]

• Overview: Completed a comprehensive entry-level Network Technician program, covering foundational IT skills and knowledge necessary for the ITF+, A+, and Network+ certifications.

• Skills Gained:

• IT Fundamentals: Understanding of basic IT concepts including hardware, software, and networking.

• A+: Hands-on training in computer repair, software troubleshooting, and basic networking.

• Network+: In-depth knowledge of networking concepts, including network design, protocols, and security.

Timeline

Warehouse Worker

Amazon
09.2023 - Current

Overnight Inventory Associate

Target
08.2022 - 09.2023

Tire Technician

Discount Tire
08.2020 - 10.2022

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Reginald Ratcliff