Dakota Dial
Sales
Westminster ,CO
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Experience Associate
Quicksilver Scientific
Louisville, CO
06.2022 - Current
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Scheduled office meetings and client appointments for staff teams.
Sales Associate
Boulder CBD
Boulder , CO
03.2021 - 02.2022
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Manager
Drift
Boulder, CO
10.2019 - 02.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed daily cash reconciliations to determine accuracy of financial reports.
Sales Representative
Into The Wind
Boulder, CO
07.2016 - 10.2019
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Boulder Prep
Boulder, CO 09.2012 - 05.2016
Skills
Sales expertise
Multi-line phone talent
Account management
Money handling abilities
Staff education and training
Complaint resolution
Certification
Certified Yoga Instructor
Timeline
Customer Experience Associate
Quicksilver Scientific
06.2022 - Current
Sales Associate
Boulder CBD
03.2021 - 02.2022
Assistant Manager
Drift
10.2019 - 02.2022
Certified Yoga Instructor
04-2019
Sales Representative
Into The Wind
07.2016 - 10.2019
High School Diploma -
Boulder Prep
09.2012 - 05.2016