Customer Experience Associate
AAFES
Wahiawa, HI
04.2021 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Asked customers questions to determine, verify and solve common problems.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Operated POS system to itemize and complete customer purchases.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Stocked shelves and managed inventory.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Lifted heavy packaging in the warehouse
- Moves pallets of merchandise with pallet jack