Dakota Elswick

• Possess 17 years of automotive HVAC expertise in aftermarket and OEM air conditioning systems for commercial, heavy-duty, emergency vehicles, off-road, and OTR coaches.
  Demonstrated international mindset with presence in over 40 countries.
  Established customer service-driven approach through a robust North American service network and parts distributors.
  Focused on understanding client needs to provide tailored guidance and support.
  Built trust with clients through clear communication and effective solutions.
  Enhanced customer confidence post-purchase by fostering lasting relationships.
  Combined empathy with technical expertise to prioritize customer requirements during interactions.
• Developed regional sales strategies to increase market presence and brand awareness.
• Analyzed market trends and competitor activities to inform sales tactics.
• Coordinated training sessions for new sales representatives on product knowledge.

• Oversaw all post-sale business operations, including parts management and service coordination.

Handled warranty claims, customer complaints, and return processes effectively.

• Directed field service training to enhance team performance and customer satisfaction.
• Manage a team of up to 17 employees.

• Coordinated installation schedules and team assignments to ensure timely project completion.
• Oversaw equipment setup, ensuring compliance with safety regulations throughout installations.
• Trained and mentored staff on installation processes to enhance operational efficiency.
• Communicated regularly with clients to assess needs and provide installation updates.
• Led troubleshooting initiatives for equipment issues during installations to minimize delays.
• Maintained detailed records of installations, documenting equipment used and services performed.
• Included all local Elkhart OEMs, such as ARBOC, Turtle Top, and Medix in operations.