Dakota Faircloth
Perry,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Travelling Installation Professional
Entersource
Shelbyville, Tennessee
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted in training junior technicians on proper methods for installing low-voltage equipment.
- Updated firmware on various devices, such as DVRs and IP cameras.
- Conducted site surveys to determine customer requirements.
- Collaborated with other tradespeople on multidisciplinary projects involving low-voltage systems.
- Configured network switches, routers, and wireless access points.
- Calibrated instruments used in testing low-voltage systems.
- Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
- Resolved complex technical issues with minimal supervision from senior technicians.
- Adhered strictly to safety regulations when working around hazardous materials.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
- Installed new hardware components, such as routers, switches and hubs, following established procedures.
- Troubleshot complex wiring issues to identify and resolve system malfunctions.
- Explained features of security systems and answered questions posed by customers.
- Provided technical support to customers regarding camera use and operation.
- Performed quality assurance checks on newly installed cameras to verify functionality.
- Completed site surveys to determine the best placement for new cameras.
- Installed CCTV cameras in commercial and residential properties, according to client specifications.
- Identified issues with existing cable plants using OTDRs.
- Worked with other technicians as part of a team on large projects.
- Installed, terminated, spliced, and tested fiber optic cables.
- Calibrated test equipment to verify accuracy of readings.
- Troubleshot and repaired fiber optic systems.
- Installed, terminated, and ran Category 6 cable, coaxial cable, and fiber in large-scale commercial properties.
- Terminated Category 6 cable into patch panels and PoE switches.
- Installed and troubleshooted FTTH equipment for both internet and VOIP.
Installation & Maintenance Technicain 3
Consolidated Communications
Perry, FL
09.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained equipment performance by cleaning and lubricating components.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Installed, set up and repaired devices and system components.
- Assembled and installed communication equipment.
- Ran wires between components and to outside cable systems.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Measured, cut, spliced and installed wires and cables.
- Installed network interface devices and rearranged inside wiring.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Read and interpreted technical documentation in order to accurately configure equipment.
Military Police Officer
United States Marine Corps
Beaufort, SC
01.2017 - 01.2021
- Enforced military laws and regulations.
- Patrolled specific areas on foot and on motorized conveyance to respond promptly to calls for assistance.
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Diffused hostile situations with effective negotiation techniques.
- Completed regular patrols of assigned areas within operations areas.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Maintained accurate records of data recorded.
- Maintained and operated surveillance equipment.
- Operated control panels granting entry or access to authorized individuals, using live camera footage to view faces and identification cards and remotely unlocking doors and gates.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
- Performed preventive maintenance and minor repairs on security camera and cutter equipment as well as security vehicles, maintaining cleanliness and operation with full functionality.
Education
High School Diploma -
Taylor County High School
Perry, FL05.2014
Skills
- Maintaining Components
- Troubleshooting Skills
- Mechanical Apptitude
- OSHA
- Preventive Maintenance
- Safety-Oriented Mindset
- Troubleshooting and Diagnosis
- Router Installation and Optimization
- Trench Digging
- Device Installation
- Records Management
- Writing Reports
- Instructing Customers
- Safety Awareness
- Decision-Making
- Analytical and Critical Thinking
- Interpersonal Communication
- First Aid/CPR
- Attention to Detail
- Customer Service
- Research
References
References available upon request.
Timeline
Travelling Installation Professional
Entersource
09.2023 - Current
Installation & Maintenance Technicain 3
Consolidated Communications
09.2022 - 08.2023
Military Police Officer
United States Marine Corps
01.2017 - 01.2021
High School Diploma -
Taylor County High School
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