Steven Williams
Crowley,TX
Summary
Friendly Help Desk Technician with 10+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Detail-oriented Technician with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
12
12
years of professional experience
Work History
Installation and Service Technician
Ubiquity
03.2023 - Current
- Reduced downtime for clients by promptly diagnosing and repairing system malfunctions.
- Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
- Ensured safety compliance with company policies, industry standards, and OSHA regulations during all installations and repairs.
- Collaborated effectively with cross-functional teams to ensure smooth project execution from start to finish.
Internet Entertainment Field Services
AT&T
02.2013 - 03.2023
- Configured and set up test equipment to perform required tests on copper media using manufacturer test equipment
- Drove customer satisfaction by investigating complaints, enhancing operating techniques and recommending system improvements
- Reviewed and interpreted work orders in preparation for work tasks
- Installed, maintained and repaired voice and data communications systems
- Diagnosed errors and technical problems, determining proper solutions to produce timely and detailed service reports
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Proven ability to learn quickly and adapt to new situations.
Education
HIGH SCHOOL DIPLOMA -
Crowley High School
Crowley, TX05.2010
Skills
- Network Operations
- Technical Order Interpretation
- Installing and Repairing Equipment
- Problem solving
- Device Configuration
- Service Calls
- Terminating Cables
- Troubleshooting Abilities
- Equipment Repair
- LAN/WAN
- Windows 10
- Mac IOS
- Technical Support
- Maintaining Components
- Software installation
- Job planning
- Telecommunications
- Data entry
- Microsoft Excel
- Technical support
- Ticket management
- Remote support
- Network infrastructure monitoring
- Computer workstation setup
- Network testing
Timeline
Installation and Service Technician
Ubiquity
03.2023 - Current
Internet Entertainment Field Services
AT&T
02.2013 - 03.2023
HIGH SCHOOL DIPLOMA -
Crowley High School
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