Dakota Fenstermaker
Kutztown,PA
Summary
Hard worker experienced in service and time management. Aiming to leverage my abilities to successfully fill a Customer Service Representative role at your company.
Overview
8
8
years of professional experience
Work History
Professional Dog Groomer /Receptionist
One Stop Pet Shop
03.2023 - Current
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
PROFESSIONAL PET GROOMER
Planet Doggywood
04.2021 - 03.2023
- Answered phones and scheduled appointments as well as answering any questions or concerns via in person or over the phone to ensure quality customer satisfaction
- Did facility laundry and cleaning, organized my area, maintained and disinfected animal quarters
- Advised pet owners on how to care for their own animals
- Performed animal grooming duties, such as washing, brushing, clipping and trimming coats, cutting nails and cleaning ears.
PROFESSIONAL DOG GROOMER
Petsmart
01.2017 - 03.2021
- Assisted customers needs not only in the salon but as well as the store and provided them with quality service to ensure customer satisfaction
- Maintained a clean and organized workspace
- Answered phone calls to schedule appointments to assist with any questions or concerns a customer might have
- Preformed grooming duties, such as washing, brushing, clipping and trimming coats, cutting nails and cleaning ears.
KENNEL TECHNICIAN
Berks Humane Society
07.2016 - 01.2017
- Fed and watered animals according to schedules and feeding instructions
- Provided treatment to sick and injured animals, and contact veterinarians to secure treatment
- Mixed food, liquid formulas, medications, and food supplements accorded to instructions, prescriptions and knowledge of animal species
- Collected and recorded animal information, such as weight, size, physical condition, treatments received, medications given and food intake
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as pens and stables
- Examined and observed animals to detect signs of illness, disease and injury
- Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, and facility activities.
Education
HIGH SCHOOL DIPLOMA -
Kutztown Area High School
Kutztown, PA06.2016
Skills
- Teamwork And Collaboration
- Client Relationships
- Customer Service
- Appointment Scheduling
- Customer Satisfaction
- Problem Identification
- Customer Communication
- Facilities Maintenance
- Relationship Building
- Attention to Detail
- Dependable and Responsible
Personal Information
Title: Professional Pet Groomer
Timeline
Professional Dog Groomer /Receptionist
One Stop Pet Shop
03.2023 - Current
PROFESSIONAL PET GROOMER
Planet Doggywood
04.2021 - 03.2023
PROFESSIONAL DOG GROOMER
Petsmart
01.2017 - 03.2021
KENNEL TECHNICIAN
Berks Humane Society
07.2016 - 01.2017
HIGH SCHOOL DIPLOMA -
Kutztown Area High School
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