Summary
Overview
Work History
Education
Skills
Timeline
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Dakota Gray

Summary

Field Service Professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer relationship management, and technical support. Valued for effective communication, leadership, and problem-solving abilities. Prepared to make significant impact through strategic planning and operational efficiency.

Overview

12
12
years of professional experience

Work History

Lead Technician

Crown Lifts
05.2022 - Current
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Adhered to established policies and standards to safely complete projects.

Lead Glazier

United Mirror and Glass
11.2017 - 05.2022
  • Streamlined the installation process for commercial and residential glazing projects, reducing overall time spent onsite.
  • Developed thorough safety protocols for glazing operations, minimizing workplace accidents and injuries.
  • Built strong relationships with clients through exceptional communication skills and attention to detail, resulting in repeat business and referrals.

Pusher

Trident Oil & Water Transfer
02.2014 - 01.2015
  • Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs, repair the vehicle
  • Collaborated with supervisors for timely completion of drilling projects, meeting client expectations consistently.
  • Followed established business practices, regulatory requirements and job safety protocols.

Technician

Frank Kent Honda
01.2013 - 01.2014
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Tested systems, noting issues and completing preventive maintenance.

Education

Associate of Science - Criminal Justice

Weatherford College
Weatgerford, TX

High School Diploma -

Granbury High School
Granbury, TX
05.2010

Skills

  • Testing and repair
  • Data analysis
  • Remote support management
  • Practices management
  • Work Planning and Prioritization
  • Maintenance and repairs

Timeline

Lead Technician

Crown Lifts
05.2022 - Current

Lead Glazier

United Mirror and Glass
11.2017 - 05.2022

Pusher

Trident Oil & Water Transfer
02.2014 - 01.2015

Technician

Frank Kent Honda
01.2013 - 01.2014

High School Diploma -

Granbury High School

Associate of Science - Criminal Justice

Weatherford College

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Dakota Gray