Dakota Gray
(Willing To Relocate) Arlington ,US
Summary
Dedicated Field Service Manager with a proven track record of driving operational efficiency and developing high-performing teams. Skilled in customer relationship management and technician mentorship, resulting in improved service quality and team effectiveness. Committed to continuous improvement and actively developing leadership capabilities to advance into a Service Manager role.
Overview
13
13
years of professional experience
Work History
Field Service Manager
Crown Lift Trucks
Arlington, TX
04.2022 - Current
- Building strong customer relationships to improve satisfaction and resolve concerns in a timely manner.
- Expanded expertise in financial and operational drivers, including budget management, margins, parts processes, KPIs, and daily performance tracking (Whiteboards).
- Developed and mentored field technicians, supporting skills growth and career progression within the team.
- Known for a collaborative, team-oriented approach, leveraging accountability and adaptability to consistently achieve individual and team performance goals.
Technician/Lead Technician
Crown Lifts
Dallas, US
05.2022 - 01.2025
- Supervised daily operations and coordinated technician activities in fast-paced environment.
- Trained and mentored junior technicians on equipment maintenance procedures.
- Implemented process improvements to enhance workflow efficiency and productivity.
- Maintained accurate records of service calls, repairs, and maintenance activities.
- Managed multiple projects simultaneously while meeting deadlines.
Lead Glazier
United Mirror and Glass
Weatherford, US
11.2017 - 05.2022
- Operated heavy machinery to assist in construction projects.
- Collaborated with team members to complete tasks efficiently.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Ensured that all finished products met building codes and regulations.
- Received orders from clients and determined appropriate materials needed for each job.
Sales Lead
JAB Marketing
Arlington, TX
02.2014 - 12.2016
- Engaged customers to understand their needs and recommend suitable products.
- Led sales team to develop innovative marketing strategies for diverse clients.
Technician
Frank Kent Honda
Fort Worth, US
01.2013 - 01.2014
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Kept detailed records of repairs, labor involved and parts used.
Education
High School Diploma -
Granbury High School
Granbury, TX05-2010
Associate of Science - Criminal Justice
Weatherford College
Weatgerford, TXSkills
- Field service management
- Customer relationship management
- Performance monitoring
- Team leadership
- Operational efficiency
- Process improvement
- Cost control
- Strategy development
- Problem solving
- Field training
Timeline
Technician/Lead Technician
Crown Lifts
05.2022 - 01.2025
Field Service Manager
Crown Lift Trucks
04.2022 - Current
Lead Glazier
United Mirror and Glass
11.2017 - 05.2022
Sales Lead
JAB Marketing
02.2014 - 12.2016
Technician
Frank Kent Honda
01.2013 - 01.2014
High School Diploma -
Granbury High School
Associate of Science - Criminal Justice
Weatherford College