Sergio Gonzalez Solozabal
Roaming Shores
Summary
Dedicated and results-driven mechanical engineer with over 14 years of experience in the packaging industry, specializing in field service. Extensive background across various industry areas has honed problem-solving and leadership skills. Expertise in plan development and a strong passion for organization consistently achieve positive outcomes by fostering collaboration and effective cross-functional communication. Recognized for commitment to teamwork and accountability, actively pursues new challenges and opportunities for growth within dynamic environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Service Manager
Greenbridge
07.2020 - Current
- Assessed and restructured the Field Service operations, developing a strategic plan for the placement of Field Service Technicians across the U.S
- And Mexico to optimize service coverage and efficiency
- Led the implementation of Salesforce Field Service Lightning (FSL) to streamline service delivery, enhance technician productivity, and improve reporting accuracy
- Overhauled reporting processes to ensure timely and accurate invoicing, improving financial operations and customer satisfaction
- Established and maintained a comprehensive system for tracking service calls, Field Service Technician (FST) utilization, and key performance indicators (KPIs), enhancing operational transparency.
- Monitored and managed P&L to meet financial targets, ensuring cost-effective service delivery while meeting or exceeding operational goals.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Led team of up to 20 service technicians in field activities and 1 Field Service Coordinator.
Designer-Mechanical Engineer, Automation Manager
Dynaric Inc.
07.2010 - 07.2020
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints and project specifications.
- Led the design and redesign of components for automatic strapping machines, focusing on performance improvement and cost-efficiency. Developed prototypes to test and validate design concepts.
- Created detailed manuals and Bill of Materials (BOMs) for manufacturing and assembly processes, ensuring clarity and ease of production.
- Provided installation assistance for new equipment, collaborating with installation teams to ensure seamless setup and operational functionality.
- Developed PLC programs to automate the strapping process, enhancing system efficiency, reducing manual labor, and improving overall production throughput.
- Performed electrical troubleshooting and repairs, ensuring that equipment met safety and performance standards.
- Collaborated with cross-functional teams to integrate electrical components and PLC systems with mechanical designs, streamlining the manufacturing process.
Service Shop Manager
Express Grupo Transportador S.A. de C.V.
08.1998 - 06.2010
- Managed and motivated employees, fostering a productive and engaged work environment while maintaining a focus on team collaboration and morale.
- Accomplished multiple tasks within established timeframes, ensuring high-quality performance and meeting key deadlines.
- Led engineering development initiatives focused on continuous improvement, optimizing processes, and driving innovation in repair shop.
- Managed service logistics to ensure timely repairs on freight trucks, and preventive maintenance, while minimizing downtime and enhancing customer satisfaction.
Education
Bachelor’s - Quality and Productivity
Technologic University of Mexico (UNITEC) Campus Atizapan
01.2006
Degree - Mechanical Engineer
Technologic University of Mexico (UNITEC) Campus Atizapan
01.2004
Skills
- Proactive Problem Solving
- Process Improvement
- Strategic Planning
- Salesforce Field Service
- Team Leadership
- Field Service Management
- Software Proficiency
- Project Management
- Electrical Troubleshooting
- Service Logistics
Accomplishments
- Restructured service processes and optimized technician schedules, leading to a 47% increase in annual EBITDA over 2 years by introducing and expanding service contracts, significantly enhancing revenue and operational efficiency.
- Developed service tracking spreadsheets using Microsoft Excel, tracking technician performance on a monthly basis and ensuring on-time reporting that improved operational oversight and decision-making.
Certification
CLICK PLC Programming, PLC Technician II
Personal Information
Title: Field Service Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Manager
Greenbridge
07.2020 - Current
Designer-Mechanical Engineer, Automation Manager
Dynaric Inc.
07.2010 - 07.2020
Service Shop Manager
Express Grupo Transportador S.A. de C.V.
08.1998 - 06.2010
Bachelor’s - Quality and Productivity
Technologic University of Mexico (UNITEC) Campus Atizapan
Degree - Mechanical Engineer
Technologic University of Mexico (UNITEC) Campus Atizapan
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