Dakota Hensley
Sarasota,FL
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Task Manager
TechPro Inc
Sarasota, FL
05.2022 - Current
- Monitored performance of assigned tasks in order to identify potential issues or delays.
- Established protocols for tracking tasks, setting deadlines, assigning responsibility, and monitoring progress.
- Coordinated with team members to assign tasks based on skillset and availability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Supervised 12 employees through planning, assignments, and direction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance on Agile Scrum principles, best practices and processes to ensure successful delivery of projects.
- Coordinated meetings, conferences, travel arrangements.
INDEPENDENT CONTRACTOR, ROAD MANAGER, ACTOR
LOW BUDGET ROCKSTAR ENTERTAINMENT
01.2017 - 05.2022
- Oversaw team of 9 across multiple sites to complete over 250 projects and events per year.
- Managed daily operations of the business, including budgeting and financial reporting.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Coordinated activities of staff members involved in tour operations.
- Contacted venues, facilities and attractions to arrange logistics for group admissions and accommodations.
- Developed guest relationships to achieve high level of satisfaction.
INSURANCE SERVICE REPRESENTATIVE (Contract-Temp)
TRAVELERS INSURANCE
Knoxville, TN
07.2020 - 12.2020
- Audited documents related to policyholder accounts for accuracy prior to filing them away.
- Entered leads and new applications, pulled data reports, and submitted changes to attract and retain customers and increase business.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Precisely calculated refunds, premiums, and adjustments.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Provided customer service by answering inquiries and providing accurate information regarding insurance policies.
TECHNICAL SUPPORT ADVISOR
CONCENTRIX
Daleville, IN
07.2018 - 06.2019
- Handled customer service issues by providing guidance or escalating for advanced support.
- Trained users on how to use various software applications or operating systems.
- Monitored support activity trends to create problem resolution and solution reports.
- Developed and maintained strong relations with customers to meet quality expectations.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
LOAN ADVISOR
ROYAL UNITED MORTGAGE
Indianapolis, IN
01.2016 - 01.2017
- Advised customers on the most appropriate type of loan product for their specific situation.
- Facilitated the processing of approved loans by coordinating funding requests with lenders.
- Developed loan contracts and explained contract terms to clients.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Provided guidance and advice on loan options to customers.
- Stayed abreast of lending regulations, industry trends and market rates.
- Conducted credit checks and evaluated customer credit scores.
- Assisted customers with questions or issues related to their existing loans or loan applications.
SOLUTIONS SPECIALIST
VERIZON WIRELESS
Noblesville, IN
03.2014 - 12.2015
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Resolved customer account and billing problems.
- Assisted customers in selecting the most suitable products for their requirements.
- Assisted customers in selecting a phone plan that best suited their needs.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
Education
Core 40 Diploma -
Eastbrook High School
01.2014
Some College (No Degree) - Business Administration
Indiana Wesleyan University
Marion, INSkills
- Team Leadership
- Detail Oriented
- Staff Management
- Task Delegation
- Customer Relationship Management
- Quality Assurance
- Agile Methodologies
- Information Technology Management
- Conflict Resolution
- Creative Thinking
- Phone and Email Etiquette
- Business Administration
- Workflow Planning
References
EastbrookTechPro
- Dan McCord, Trainer at Travelers Insurance, 865-789-2724
- Gara Barnes, Manager at Concentrix, 765-621-6704
Certification
- NMLS Mortgage License
Affiliations
- Life Scout in the Boy Scouts of America
Timeline
Task Manager
TechPro Inc
05.2022 - Current
INSURANCE SERVICE REPRESENTATIVE (Contract-Temp)
TRAVELERS INSURANCE
07.2020 - 12.2020
TECHNICAL SUPPORT ADVISOR
CONCENTRIX
07.2018 - 06.2019
INDEPENDENT CONTRACTOR, ROAD MANAGER, ACTOR
LOW BUDGET ROCKSTAR ENTERTAINMENT
01.2017 - 05.2022
LOAN ADVISOR
ROYAL UNITED MORTGAGE
01.2016 - 01.2017
SOLUTIONS SPECIALIST
VERIZON WIRELESS
03.2014 - 12.2015
Core 40 Diploma -
Eastbrook High School
Some College (No Degree) - Business Administration
Indiana Wesleyan University