ZOVIAIRE WATTS
GRAND PRAIRIE,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Task Manager
US Cold Storage
12.2021 - 04.2023
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Managed time efficiently in order to complete all tasks within deadlines.
Dock Clerk
US Cold Storage
08.2020 - 04.2023
- Verified loads to check pack count, part number and batch number and initialed tags.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Verified pulled loads and signed off on official sheet.
- Updated daily customer shipping reports.
- Processed required paperwork to expedite handling of shipped and received goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Welcome Desk Agent
US Cold Storage
05.2019 - 04.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Warehouse Forklift Operator
US Cold Storage
05.2017 - 04.2023
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Education
No Degree - Business And Managerial Economics
Parkland College
Champaign, ILNo Degree - General Studies
Jones County Junior College
Skills
- Team Leadership
- Conflict Resolution
- Multitasking
- Problem Solving
- Performance Monitoring
- Effective Communication
- Attention to Detail
- Time Management
- Work Planning and Prioritization
- Phone and Email Etiquette
- Critical Thinking
Timeline
Task Manager
US Cold Storage
12.2021 - 04.2023
Dock Clerk
US Cold Storage
08.2020 - 04.2023
Welcome Desk Agent
US Cold Storage
05.2019 - 04.2023
Warehouse Forklift Operator
US Cold Storage
05.2017 - 04.2023
No Degree - Business And Managerial Economics
Parkland College
No Degree - General Studies
Jones County Junior College
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