Dakota Jackson
Sykesville,MD
Summary
Dedicated and versatile professional with extensive experience in both the food/hospitality and healthcare sectors. Proven ability to deliver exceptional customer service, manage operations efficiently, and support patient care with compassion and attention to detail. Adept at working in fast-paced environments, maintaining high standards of quality, and fostering positive relationships with clients and colleagues. Committed to continuous learning and contributing to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Advanced Radiology
07.2024 - Current
- Patient Services Representative is responsible for greeting in a courteous and professional manner all incoming patients, visitors, physicians, vendors or other individuals
- This individual collects co-payments, responds to patient questions and concerns, both over telephone and in person. Patient Service Representative is also responsible for all paperwork associated with patient registration.
Physical Therapy Technician
Center for Advanced Orthopedics
08.2023 - 06.2024
- Responsible for providing assistance to physical therapists in their treatment of patients
- Greet patients, as well as keep the gym area clean, sanitize equipment after use, and retrieve hot and cold packs for patients as directed.
Dietary Aide
Bon Secours Retreat & Conference Center
09.2022 - 07.2023
- As dietary aide, responsibilities include presenting and serving meals to guests as needed and accommodating dietary needs
- Other duties include maintaining cleanliness in each dining room, greeting guests, prep ingredients, and practicing food safety procedures
Journey Leader
Noodles & Company
09.2020 - 10.2022
- Help train and mentor incoming employees
- Aid in completing opening and closing shift tasks when needed whilst keeping kitchen area sanitized and clean.
- Ensure sanitary needs and requirements were met and maintained.
Education
Bachelor of Science - Health Science
Purdue University Global
West Lafayette, IN09.2028
Diploma - General Education
Liberty High School
Sykesville, MD06.2020
Skills
- Anatomy
- Document filing
- Patient Care
- Hospitality
- HIPAA
- EMR Systems
- Kinesiology
- Fitness
- Heavy Lifting
- Customer Service
- Patient confidentiality
- Sterilization procedures
- Medical terminology knowledge
- HIPAA Compliance
Certification
07/01/23, 07/01/25, CPR/BLS PROVIDER
Timeline
Patient Service Representative
Advanced Radiology
07.2024 - Current
Physical Therapy Technician
Center for Advanced Orthopedics
08.2023 - 06.2024
Dietary Aide
Bon Secours Retreat & Conference Center
09.2022 - 07.2023
Journey Leader
Noodles & Company
09.2020 - 10.2022
Bachelor of Science - Health Science
Purdue University Global
Diploma - General Education
Liberty High School
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