DAKOTA LUCAS
Goodyear,Arizona
Summary
Hi, I am a energetic and customer service focused individual with progressive leadership experience at The Human Bean. Experienced in leading daily operations, coaching and developing team members, monitoring and optimizing sales as well as labor performance, managing inventory, and delivering excellent customer service. I am skilled at multitasking in fast paced environments while maintaining quality, efficiency, and a positive team culture.
Overview
4
4
years of professional experience
Work History
General Manager
The Human Bean
Avondale
01.2026 - Current
- Lead daily store operations, team performance, customer service, and overall store execution.
- Coach, train, and support employees to improve performance, accountability, and customer experience.
- Monitor sales, labor, and cost-of-goods metrics to support profitability and operational goals
- Complete weekly invoices and weekly cash deposits accurately and on schedule
- Serve as a backup for picking up out-of-stock items to help maintain inventory and prevent disruptions to store operations.
- Manage staffing needs, shift coverage, inventory, ordering, cleanliness, and adherence to company standards.
- Address employee and customer concerns professionally while maintaining a positive and productive work environment.
Assistant Manager
The Human Bean
Phoenix, AZ
07.2025 - 12.2025
- Supported daily store operations and assisted with leading and developing the team
- Helped monitor sales, labor, and COGS performance to maintain efficient operations.
- Coached employees through constructive feedback and supported consistent execution of company standards.
- Maintained an organized calendar of upcoming store events, including new promotions, and coordinated changes to store signage and décor.
- Assisted with inventory ordering, shift organization, customer concerns, and day-to-day problem solving
Shift Lead
The Human Bean
Phoenix, AZ
10.2024 - 07.2025
- Managed shift operations while ensuring fast, accurate service and a welcoming customer experience.
- Prepared weekly shift reviews and used performance observations to support team improvement.
- Managed ordering of espresso beans and cleaning supplies to maintain quality and adequate inventory.
- Monitored labor waste and COGS and supported efficient use of store resources.
- Provided coaching and constructive feedback to employees to encourage growth and teamwork.
Barista
The Human Bean
Phoenix, AZ
07.2022 - 09.2024
- Prepared coffee, espresso beverages, blended drinks, and other menu items efficiently and consistently.
- Provided friendly, personalized customer service and built positive relationships with regular customers.
- Operated beverage equipment, memorized recipes, handled cash transactions, and maintained a clean workspace.
- Multitasked effectively during high-volume periods while maintaining beverage quality and service standards.
Barista
Safeway
Glendale, AZ
06.2022
- Prepared and served coffee, espresso drinks, blended beverages, and teas while providing attentive customer service.
- Described menu items and recommended products based on customer preferences.
- Handled cash register transactions accurately and maintained a clean, organized workspace.
Education
GED
Goodyear, Arizona 06.2026 - 08.2026
Skills
- Team Leadership & Coaching
- Customer Service
- Inventory & Ordering
- Labor Sales & COGS Awareness
- Employee Development
- Multitasking & Time Management
Timeline
GED
06.2026 - 08.2026
General Manager
The Human Bean
01.2026 - Current
Assistant Manager
The Human Bean
07.2025 - 12.2025
Shift Lead
The Human Bean
10.2024 - 07.2025
Barista
The Human Bean
07.2022 - 09.2024
Barista
Safeway
06.2022