Dakota Markfort
Dallas,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Courtesy Clerk
Sprouts Farmers Market Inc, Grocery
Richardson, Texas
03.2023 - 08.2023
- Took unwanted items from checkout to proper location.
- Provided top quality control and eliminated downtime to maximize revenue.
Cashier
Hat Creek Burger
Richardson, TX
08.2022 - 02.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed other duties as assigned by management.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
ClickList Clerk
Kroger
Richardson, TX
10.2021 - 02.2022
- Processed ClickList orders accurately and efficiently, ensuring accuracy of order items and pricing.
- Replenished supplies such as paper bags and boxes, as needed throughout the shift.
- Organized backroom storage areas neatly according to store standards.
- Provided timely feedback to customers regarding their order status.
- Operated cash registers at checkout when needed, processing payments quickly and accurately.
- Received incoming shipments of merchandise, verifying contents against invoices.
- Chose top-quality items to fulfill over [Number] daily customer orders.
- Assisted other departments when necessary, such as bagging groceries or helping out in the deli department.
- Responded quickly to inquiries from management about product availability and restocking needs.
- Stocked shelves throughout the store with new products as needed, rotating existing stock for freshness.
- Checked expiration dates on all products before stocking them on shelves or putting them into customer orders.
Education
High School Diploma -
JJ Pearce High School
Richardson05-2023
Skills
- Store Cleaning
- Brand Promotion
- Price Checking
- Stock replenishment
- Bagging proficiency
- Outgoing and Friendly
- Product Rotation
- Customer Relationship Management (CRM)
- Shelf Stocking
- Customer Service
- Cart returns understanding
- Guest Greeting
- Complaint resolution
- Strong Work Ethic
- Cleaning procedures
- Professional Appearance
- Flexible Schedule
- Customer Assistance
- Stocking shelves
- Upselling strategies
- Effective Communication
- Money Handling
- Floor cleaning
- Restocking products
- Product Knowledge
- Positive Attitude
- Merchandise Stocking
- Efficient and Courtesy
- Teamwork and Collaboration
- Store maintenance
- Complaint Handling
- Problem Resolution
- Loading and Unloading Carts
- Safety awareness
- Cart Collection
- Product Location
- Order Packaging
- QA
- Stock management
- Loading and unloading
- Product Merchandising
- Order Fulfillment
- Heavy Lifting
- Shipping and receiving
- Retail Merchandising
- Freight operations
- Forklift Operation
- Adaptive team player
- Vendor Management
- Warehouse Operations
- Self Motivation
- Shipment Processing
- Merchandising and Display
- Boxing and labeling
- Data Entry
- Adaptability and Flexibility
- Materials Movement
- Shipment Preparation
- Forklift Certification
- Storage Organization
- Certified forklift operator
- Order Picking
- Staging and sorting
- Warehouse best practices
- Inventory staging
- Production Scheduling
- Warehouse picking
- Material Handling
- Pallet Construction
- Bill of Lading knowledge
- Assembly line experience
- Barcode scanning
- Freight Counts
- Warehouse Safety
- Warehouse Management Systems
- Hand-Eye Coordination
- Flatbeds and utility beds
- Heavy equipment operations
- Basic math aptitude
- Inventory Control
- Material inventory
- Shipping operations
- Heavy Equipment Operation
- Certified Pallet Jack Operator
- Equipment operations
- Stock Rotation
Affiliations
- I Love Sports and Nature Scenery.
Certification
- Legal Office Technology Certification
Accomplishments
- One time I had to Sell a credit and a detail for Lowes and I sold all 3 Things we were trying to sell.
- Received my Legal office technology Certification
- Graduated High School
Languages
English
Professional
Timeline
Courtesy Clerk
Sprouts Farmers Market Inc, Grocery
03.2023 - 08.2023
Cashier
Hat Creek Burger
08.2022 - 02.2023
ClickList Clerk
Kroger
10.2021 - 02.2022
High School Diploma -
JJ Pearce High School