Dakota Martinez
Tyler,TX
Summary
A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Lawn and Garden
Lowes Home Improvment
Lindale, TX
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Transmission Tech
Peltier Chevrolet
TX
03.2017 - 11.2020
- Diagnosed, pulled, replaced, overhauled, and rebuilt transmissions as needed
- Serviced vehicles, brakes, drive live, engine repair, and interior trim
- Performed lube/oil filter changes, and flushed trans, brakes, and power steering fluids
Lumper
Brookshires Warehouse
08.2014 - 03.2017
- Unloaded incoming trucks, and separated products as needed
- Operated forklifts, and pallet jacks across the warehouse
Assistant Banquet Manager
Willowbrook Country Club
10.2011 - 03.2014
- Managed staff members for functions/events for private club members up to 500+ at a time
- Performed golf tournament food handling set ups
Education
Associate of Occupational Studies Degree - Automotive Technology II
Universal Technical Institute (UTI)
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Whitehouse High School
05.2009
Skills
- SKILLS & TRAINING
- Introduction to Engines
- Introduction to Powertrains
- Introduction to Undercar
- Introduction of Drivability
- Application of Drivability
- Power & Performance I (Engine Build)
- Power & Performance II (Bolt on performance)
- Power & Performance III (Super Street)
- Drivetrain
- Electrical Fundamentals
- Electrical Applications
- Advance Electrical Applications
- Steering & Suspension Systems I
- Steering & Suspension Systems II
- Preventative Maintenance
- Advance Technology/Hybrid & Services Advising
- Diesel Engines
- Diesel Engine Fuel Systems
- Hydraulics
- Brakes
- Braking Systems
- Manual Transmissions
- Automatic Transmissions
- Transport Refrigeration
- HVAC
Hobbies- NASCAR, Camping, Carpentry
Season ticket holders to NASCAR for the past 10+ years. Camping- enjoy the disconnect with nature and teaching my children the simpler things in life. Carpentry- enjoy the challenge of watching nothing become something.
Timeline
Customer Service Representative Lawn and Garden
Lowes Home Improvment
03.2022 - Current
Transmission Tech
Peltier Chevrolet
03.2017 - 11.2020
Lumper
Brookshires Warehouse
08.2014 - 03.2017
Assistant Banquet Manager
Willowbrook Country Club
10.2011 - 03.2014
Associate of Occupational Studies Degree - Automotive Technology II
Universal Technical Institute (UTI)
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Whitehouse High School