Dakota McAvaney
Summary
Dependable and dedicated U.S. Army veteran with strong leadership skills and a proven ability to work effectively under pressure. Experienced in team management, customer service, and operations, with a commitment to continuous learning and growth. Currently pursuing a Bachelor's degree in Business Management, transitioning from the automotive industry to explore new opportunities in business and management. Eager to leverage skills in operations, financial oversight, and team leadership to contribute to a dynamic company. Focused on supporting my family while pursuing a long-term career in a growth-oriented environment.
Overview
9
9
years of professional experience
Work History
Automotive technician & service advisor
Gwatney Chevrolet
06.2021 - 08.2022
- Vehicle diagnostics and repair
- Answered phones, greeted customers, coordinated and scheduled appointments, dispatched vehicles to technicians, coordinate between parts, technicians, and customers
- Provide customers with service quotes and explanations of services needed
- Worked with insurance and warranty companies to process claims and coordinate payment
Technician, Store Manager, Operations Manager
Magic Lube Corp
09.2017 - 06.2021
- Began as technician for maintenance and light repairs
- Greeted customers, wrote service invoices, sold services and products, collected payments
- Rehired as store manager in 2019
- Managed customer service, damage claims, inventory, scheduling, daily cash register closing and bank deposits
- Promoted to Operations manager for 4 locations
- Managed accounts receivables and payables for all locations, oversaw pricing changes, building repairs, worked with vendors to handle ordering needs
- Responsible for hiring and firing, training, and retention
- Handled all IT issues, managed our website and POS system
- Reviewed sales and expense information across stores, assessed and optimized as needed
Lube Technician & Assistant Manager
Splash Car Wash
10.2016 - 09.2017
- Oil changes and other related maintenance
- Washed and detailed cars
- Operated car wash equipment such as pumps, switch panels, chemical distribution systems
- Inventory and scheduling
- Customer service, customer billing and accounts
Combat Medic - E4
U.S. Army
01.2014 - 09.2016
- Emergency medical treatment, CPR, routine medical treatment
- Taught basic first aid classes to groups ranging from a few people to a few hundred people in field and classroom settings
- Coordinated and scheduled patient appointments in clinic
- Carried out field operation training with Infantry unit
Education
BBA - Business Management
University of Arkansas-Little Rock
Little Rock05.2025
Associate of Arts - General
University of Arkansas-Little Rock
Little Rock12.2023
Skills
- Strong work ethic
- Attention to detail
- Problem-solving and critical thinking
- Time management & prioritization
- Troubleshooting
- Customer service & customer relations management
- Operations and logistics Management
- Inventory and supply chain management
- Financial management
- Team leadership & staff development
- Conflict resolution
- Process improvement
Timeline
Automotive technician & service advisor
Gwatney Chevrolet
06.2021 - 08.2022
Technician, Store Manager, Operations Manager
Magic Lube Corp
09.2017 - 06.2021
Lube Technician & Assistant Manager
Splash Car Wash
10.2016 - 09.2017
Combat Medic - E4
U.S. Army
01.2014 - 09.2016
BBA - Business Management
University of Arkansas-Little Rock
Associate of Arts - General
University of Arkansas-Little Rock
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