Jessica Pickney
Cabot,AR
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Gwatney Buick GMC
North Little Rock, AR
08.2024 - Current
- Negotiated repair costs with insurance companies.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Prepared detailed reports outlining the estimated labor hours required for repairs.
- Documented findings in a written report with photos to be used for insurance claims.
- Calculated cost estimates for repair or replacement of vehicle parts.
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Compiled data from various sources such as customer information, work orders, photographs, into an estimate form or database system.
- Ensured that all safety protocols were followed while inspecting vehicles.
- Maintained accurate records of all completed estimates and invoices.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Conducted final quality control check of vehicles prior to customer delivery.
- Communicated effectively with customers both verbally and in writing.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
Parts Counter Person
NAPA Auto Parts - Genuine Parts
Cabot, AR
06.2011 - 08.2019
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Maintained cleanliness of the store front area.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Processed customer orders for automotive parts, supplies and tools.
- Received and stocked incoming merchandise, arranging items in correct locations.
Education
Technical Certificate in Health Information Assistant - Medical Sciences
Arkansas State University - Beebe
Beebe, AR05-2018
Skills
- Complaint resolution
- Data Collection
- Account updating
- Collision industry regulations knowledge
- CCC, CDK, and Mitchell One
Timeline
Customer Service Representative
Gwatney Buick GMC
08.2024 - Current
Parts Counter Person
NAPA Auto Parts - Genuine Parts
06.2011 - 08.2019
Technical Certificate in Health Information Assistant - Medical Sciences
Arkansas State University - Beebe
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