Dakota McIntosh
Summary
Dynamic technician with proven expertise at NTS Inc in troubleshooting complex network issues and enhancing customer service. Adept at multitasking and organization, I successfully installed and configured systems, leading to improved operational efficiency. Committed to regulatory compliance and delivering exceptional support, fostering strong client relationships through effective training and assistance.
Overview
7
7
years of professional experience
Work History
Technician
NTS Inc
03.2023 - Current
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Provided training to customers to enhance use and understanding of network systems.
Front End Cashier
Walmart
06.2022 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Approached every question or concern with calm and level-headed approach.
Assistant Manager
Long John Silver's
05.2020 - 03.2022
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Crewman
Wendy's
11.2019 - 04.2020
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
Sweeper
Holiday World & Splashin' Safari
06.2018 - 10.2018
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Removed trash, debris and other waste materials from premises.
Education
GED -
State of Indiana
Indianapolis, IN12-2021
Skills
- Multitasking and organization
- Regulatory compliance
- Customer service
- Troubleshooting
Timeline
Technician
NTS Inc
03.2023 - Current
Front End Cashier
Walmart
06.2022 - 08.2022
Assistant Manager
Long John Silver's
05.2020 - 03.2022
Crewman
Wendy's
11.2019 - 04.2020
Sweeper
Holiday World & Splashin' Safari
06.2018 - 10.2018
GED -
State of Indiana
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