Phillip Palalay
Verday Smart Solutions
Surprise,AZ
Summary
Detail-oriented professional with hands-on plumbing experience. Skilled in customer service, adherence to standard operating procedures, and maintaining a safe work environment. Demonstrates efficiency in fast-paced settings and effective communication with customers and team members.
13
years of professional experience
Work History
Technician
2 Years 10 Months- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Diagnosed plumbing issues using advanced diagnostic tools for efficient troubleshooting.
- Assisted in training new technicians on safety procedures and equipment handling.
- Collaborated with team members to complete service calls within established timelines.
- Maintained accurate records of services performed and materials used for inventory management.
- Implemented preventive maintenance strategies to reduce emergency service calls and enhance customer satisfaction.
- Provided exceptional customer service, addressing concerns promptly to foster positive client relationships.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
- Increased client retention with exceptional customer service and clear communication of project progress.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
Plumbing Technician
6 Years 11 Months- Diagnosed and repaired water heater malfunctions using advanced troubleshooting techniques.
- Conducted routine maintenance inspections to ensure optimal performance and longevity of systems.
- Installed various types of water heaters, adhering to safety standards and manufacturer guidelines.
- Trained junior technicians on installation procedures, safety protocols, and best practices.
- Collaborated with clients to educate them about proper usage and maintenance of their units.
- Provided expert advice for clients on proper water heater selection based on their specific needs.
- Ensured safety compliance by following industry regulations and guidelines during all installations and repairs.
- Enhanced system performance with regular maintenance and troubleshooting of water heaters.
- Maintained a clean work environment both on-site at client locations as well as within company facilities, promoting a professional image at all times.
- Increased customer loyalty through exceptional service, leading to repeat business and referrals.
- Kept accurate records of time and materials used for each job to compile into service reports.
Instructor
2 Years 10 Months- Developed and implemented curriculum for Brazilian Jiu-Jitsu classes, enhancing student engagement and skill acquisition.
- Trained and mentored students of varying skill levels, fostering a supportive learning environment.
- Conducted regular assessments to evaluate student progress and adjust training techniques accordingly.
- Collaborated with fellow instructors to refine teaching methods and improve overall program quality.
- Organized and led workshops, promoting advanced techniques and competition readiness among students.
- Facilitated communication between students and staff, addressing concerns to ensure a positive training experience.
- Promoted classroom safety, collaboration, and best practices.
Education
High School Diploma
Skills
Quality control
Safety
High-pressure performance
Multitasking organization
System maintenance
Customer service
Regulatory compliance
Timeline
Technician
Verday Smart Solutions
08.2023 - 06.2026
Plumbing Technician
Arnetts Water Systems
08.2016 - 07.2023
Instructor
Gracie Humaita Hq
09.2013 - 07.2016
Garfield High School
High School Diploma