Dakota Mondragon
WARWICK,RI
Summary
Motivated professional specializing in people-centered roles, leveraging experience in leading teams and problem-solving within dynamic environments. Delivered exceptional client experiences through effective communication, organization, and relationship-building. Focused on advancing in customer relationship management and building a long-term career in insurance sales or customer service, combining technical knowledge with strong interpersonal skills.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Perspectives Corporation
North Kingstown, AZ
01.2026 - Current
- Assisted individuals with daily living activities and personal care needs.
- Developed and implemented individualized support plans for clients.
- Facilitated social and recreational activities to promote engagement.
- Provide direct care and individualized support to adults with intellectual and developmental disabilities in a residential setting.
- Assist individuals with activities of daily living, including personal hygiene, meal preparation, medication reminders, and household tasks.
- Promote independence by encouraging participation in daily routines, community outings, recreational activities, and goal-oriented programs.
- Maintain accurate documentation of client progress, behaviors, and daily activities in accordance with agency policies.
- Foster a safe, respectful, and supportive environment while ensuring each individual’s dignity and rights are upheld.
- Collaborated with healthcare professionals to ensure client well-being.
- Monitored client behavior and reported changes to appropriate staff.
- Trained new staff on best practices in direct support services.
- Maintained accurate documentation of client progress and incidents.
- Advocated for clients' rights and needs within the community settings.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Implement individualized care plans and behavior support strategies while responding calmly and effectively to crisis situations.
- Monitored clients' progress and documented findings to ensure effective support. based on observations and conversations.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Communicate professionally with supervisors, healthcare providers, family members, and interdisciplinary team members to ensure continuity of care.
- Planned and prepared healthy meals and snacks for clients.
- Follow all state regulations, safety procedures, and agency policies, including infection control and emergency protocols.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
pipefitter
Aerotek- Huntington ingals industries
Newport News, VA
08.2025 - 11.2025
- Layout, fabricate, and install complex piping systems on naval ships (e.g., nuclear submarines and aircraft carriers)
- Fitted pipes from various materials including steel, copper, copper-nickel, stainless steel, and galvanized pipe to ensure robust installations.
- Measure, cut, bend, and prepare pipe using hand and power tools (e.g., grinders, benders).
- Prep pipe ends for fit-up (V bevels, backing rings) and perform joints by brazing or welding where required.
- Prep pipe ends for fit-up (V bevels, backing rings) and joined sections using brazing or welding.
- Inspected installed piping for fit, alignment, and compliance with quality standards to maintain safety and operational integrity.
- Work in shipyard environments including confined spaces, at heights , and under varying weather conditions.
- Follow strict safety procedures and company standards at all times.
- Maintain awareness of hazards such as noise, fumes, moving machinery, and structural constraints.
- Fulfilled shift assignments to ensure operational continuity. and flexible hours based on production needs.
- Executed physically demanding tasks including lifting, climbing, and crawling. (kneeling, climbing, lifting, crawling).
- Pass safety/physical agility testing and respirator fit tests.
Waitress/ manager
Three tomatoes trattoria
Lebanon, NH
09.2024 - 08.2025
- Delivered outstanding customer service in a fast-paced, high-volume restaurant environment
- Supervised front-of-house operations including staff scheduling, shift leadership, and floor management
- Coordinated closely with kitchen staff to ensure efficient service and timely order delivery
- Coordinated with kitchen staff to streamline service and ensure timely order delivery
- Resolved customer concerns to enhance satisfaction and encourage repeat business
- Trained and onboarded new employees on service standards, POS systems, and company policies
- Managed inventory and restocking processes to maintain daily operational flow
- Maintained a welcoming, positive atmosphere at a well-established, family-owned restaurant
waitress
Salt hill pub
Lebanon, NH
03.2024 - 09.2024
- Provided friendly, attentive customer service in a high-volume pub and restaurant environment
- Took accurate food and beverage orders and delivered meals efficiently and professionally
- Utilized comprehensive menu knowledge to provide tailored recommendations and increase upselling opportunities
- Managed multiple tables simultaneously while maintaining speed, accuracy, and composure
- Executed cash and card transactions accurately, ensuring balanced receipts and efficient end-of-shift operations
- Maintained cleanliness of dining areas in accordance with health and safety standards
- Processed cash and card transactions and balanced receipts at the end of shifts
- Fostered positive team atmosphere, enhancing collaboration and contributing to seamless daily operations
Shipfitter
General Dynamics Electric Boat
North Kingstown, RI
11.2020 - 07.2024
- Performed structural welding using multiple welding processes while meeting strict military and company quality standards
- Executed precision torch cutting of steel components, ensuring adherence to detailed measurements and fabrication plans for optimal fit and function
- Preheated metal materials using preheat torches to ensure proper weld penetration and structural integrity
- Measured, marked, and laid out material accurately before cutting and fitting to ensure exact alignment
- Inspected welds and fittings for defects, alignment, and strength in compliance with quality requirements
- Read and interpreted complex blueprints, schematics, and technical drawings for submarine construction
- Maintained tight tolerances for high-precision components in confined environments, contributing to structural integrity and project success
- Collaborated with supervisors and quality inspectors to meet project specifications and deadlines, ensuring compliance with quality standards
Education
1 Year of College or a Technical or Vocational School - General studies
Community college of RI
warwick, RISkills
- Living assistance
- Daily living support
- Behavior tracking
- Health tracking
- Client support
- Client documentation
- HIPAA compliance
- First aid training
- First aid and CPR
- Behavioral support
- Problem Solving
- Team Collaboration
- Collaborative teamwork
- Time Management
- Goal development
- Training programs
- Communication skills
- Precision Measuring and Layout
- Metal Fitting & Assembly
- Structural Fabrication
- Use of Hand and Power Tools
- Quality Control & Inspection
- Safety Compliance (OSHA, Hot Work)
- High-Volume Production Environments
- Report generation
- Support planning
- Problem solving
- First aid and CPR
- Behavioral support
Honors & Activities
None Specified
Additional Information
None Specified
Detailed References
None Specified
Timeline
Direct Support Professional
Perspectives Corporation
01.2026 - Current
pipefitter
Aerotek- Huntington ingals industries
08.2025 - 11.2025
Waitress/ manager
Three tomatoes trattoria
09.2024 - 08.2025
waitress
Salt hill pub
03.2024 - 09.2024
Shipfitter
General Dynamics Electric Boat
11.2020 - 07.2024
1 Year of College or a Technical or Vocational School - General studies
Community college of RI