Dakota Morales
Cedar Rapids,Iowa
Summary
Organized and motivated department manager trainee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Meat Clerk
Hy-Vee
Cedar Rapids, IA
08.2017 - Current
- Answered questions regarding ingredients and preparation techniques to educate customers before sale.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Reported out-of-stock products to appropriate personnel.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
Customer Service Representative
Hy-Vee
Iowa Falls, IA
05.2015 - 08.2017
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Associate of Applied Science - Business Administration: Management
Kirkwood Community College
Cedar Rapids, IA05.2021
Skills
- Time Management and Prioritization
- Customer Relations
- Adaptability and Flexibility
- Attention to Detail
- Dependable and Cooperative
- Teamwork and Collaboration
Certification
- Food Safety Certified, Hy-Vee - 2021
Timeline
Meat Clerk
Hy-Vee
08.2017 - Current
Customer Service Representative
Hy-Vee
05.2015 - 08.2017
Associate of Applied Science - Business Administration: Management
Kirkwood Community College