Dakota O’Conner
Charleston,W?
Summary
Dynamic professional with a proven track record at NCR Voyix, excelling in fast-paced environments. Adept at problem-solving and critical thinking, I foster teamwork and collaboration while enhancing service delivery. Committed to continuous improvement, I effectively manage time and prioritize tasks to achieve operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
TL1
NCR Voyix
West Virginia
02.2025 - Current
- Exhibited unwavering commitment and self-driven approach to task execution.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Outreach Specialist
Manna Meal
Charleston, WV
07.2024 - 01.2025
- Developed outreach strategies to engage community partners and enhance program visibility.
- Coordinated communication efforts with local agencies to promote Manna Meal services effectively.
- Conducted needs assessments to identify gaps in service delivery and target outreach initiatives.
- Organized community events to raise awareness of hunger issues and foster collaboration among stakeholders.
Associate
Walmart
Cross Lanes WV
03.2024 - 07.2024
- Assisted in managing inventory levels through effective stock replenishment processes.
- Supported customer service initiatives by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization of sales floor.
- Implemented merchandising strategies to enhance product visibility and drive sales.
Electrical Apprentice
Damrons Electric
Saint Albans, WV
10.2023 - 03.2024
- Assisted in installation and maintenance of electrical systems and components.
- Collaborated with senior electricians to troubleshoot and resolve electrical issues.
- Gained proficiency in using hand tools, power tools, and electrical testing equipment.
- Followed safety protocols while working on electrical installations and repairs.
- Supported project documentation by maintaining accurate records of work performed.
- Learned to read and interpret blueprints and technical diagrams for installation purposes.
- Participated in team meetings to discuss project progress and challenges faced on site.
- Adapted quickly to new tasks, demonstrating flexibility in a fast-paced environment.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
Team Lead
Ultimate Shine Car Wash
Dunbar, WV
05.2023 - 10.2023
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members on car wash procedures and customer service standards.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Conducted regular quality inspections to maintain cleanliness and operational standards.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Monitored inventory levels, ensuring availability of supplies while minimizing waste and costs.
- Developed training materials to enhance team performance and reduce onboarding time for new hires.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Associate
Dicks Sporting Goods
South Charleston, WV
10.2022 - 06.2023
- Trained new associates on operational procedures and safety protocols.
- Monitored product displays for compliance with company standards and promotional guidelines.
- Analyzed customer feedback to improve service delivery and enhance shopping experience.
- Participated in cross-functional teams to streamline operational workflows and increase efficiency.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Team Lead
Wendy’s
Dunbar, WV
01.2022 - 05.2023
- Coordinated scheduling to optimize staff deployment during peak hours for maximum efficiency.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
High School Diploma -
South Charleston High School
South Charleston WVSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
TL1
NCR Voyix
02.2025 - Current
Outreach Specialist
Manna Meal
07.2024 - 01.2025
Associate
Walmart
03.2024 - 07.2024
Electrical Apprentice
Damrons Electric
10.2023 - 03.2024
Team Lead
Ultimate Shine Car Wash
05.2023 - 10.2023
Associate
Dicks Sporting Goods
10.2022 - 06.2023
Team Lead
Wendy’s
01.2022 - 05.2023
High School Diploma -
South Charleston High School