Dakota Palmer
Addison,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Devines Downtown-Arkansas
Eureka Springs, AR
04.2025 - 01.2026
- Achieved high customer satisfaction by providing exceptional service in candy shop, café, and ice cream shop. Increased product visibility through effective merchandising strategies. Fostered a welcoming environment that encouraged repeat business.
- Increased sales by 10% by always maintaining customers needs and helping them in any part of the store
- Engaged with customers as they entered the store, ensuring timely assistance and support.
- Managed inventory levels, ensuring availability of popular merchandise.
- Managed cash register functions, ensuring precise handling of cash, check, and credit card transactions.
- Adjusted availability to accommodate fluctuating business needs through flexible scheduling and overtime.
- Pursued passion for coffee and baking to create exceptional culinary experiences
- Assisted customers with menu selections and order placements. Supported team members in maintaining cleanliness and organization of the cafe. Contributed to a positive dining experience through friendly service.
- Provided comprehensive support to customers, ensuring a positive experience and fostering loyalty.
- Achieved consistent quality in beverage preparation by mastering espresso brewing and refining latte art skills. Enhanced customer satisfaction through improved presentation of drinks. Contributed to team success by sharing knowledge and techniques in drink preparation.
- Maintained cleanliness and organization of ice cream station while efficiently serving customers.
- Implemented precise methodologies to achieve operational excellence.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained efficiency in order management to support operational effectiveness.
- Maintained a track record of reliability by consistently fulfilling commitments and responsibilities.
- Demonstrated effective conflict resolution and active listening skills to maintain a harmonious work environment.
- Achieved consistent customer satisfaction through the production of high-quality baked goods. Enhanced product offerings by experimenting with new recipes and flavors. Streamlined baking processes to improve overall kitchen productivity.
- Produced high-quality baked goods as part of a two-member baking team. Contributed to a positive kitchen environment through teamwork and effective communication. Achieved consistent customer satisfaction through attention to detail in baking.
- Assisted in baking cookies, bagels, pizza dough, sub rolls, pizza, focaccia, cinnamon rolls to always meet customer demand. Supported team in packaging and labeling finished products. Contributed to maintaining cleanliness in the kitchen area.
Cashier Team Lead
Three Bears Alaska-Wasilla, AK
Wasilla, AK
04.2023 - 08.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Supervised daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Manged over 50 customer calls per day
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Trained new team members on operational processes and customer service best practices.
Cashier
Three Bears Alaska-Wasilla, AK
Wasilla, AK
05.2020 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with product inquiries, ensuring positive shopping experiences.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed over 50 customer calls per day
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Veterinary Assisting Program - Veterinary Assisting Program
Mat-su Middle College
Wasilla, AKHigh School Diploma -
Burchell High School
Wasilla, AK03.2020
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
- POS systems
- Exceptional customer service
- Stocking and receiving
- Store opening and closing
- Animal care - Animal care experience (Less than 1 year)
- Baking - Baking experience (Less than 1 year)
- Barista experience - Barista experience (Less than 1 year)
- English
- Food preparation
- Front desk
- Phone etiquette
- Processing cash transactions
- Animal handling
- Coffee experience
- Kennel experience
- Customer inquiry handling
- Customer Assistance
- Cash Handling
- Customer Service
- Written and Verbal Communication
- Adaptability and Dependability
- Positive Attitude
- Communication skills
- Attention to detail
- Multi-tasking strength
Certification
- Driver's License
- October 2022 to October 2030
Languages
English
Native or Bilingual
Timeline
Sales Associate
Devines Downtown-Arkansas
04.2025 - 01.2026
Cashier Team Lead
Three Bears Alaska-Wasilla, AK
04.2023 - 08.2023
Cashier
Three Bears Alaska-Wasilla, AK
05.2020 - 08.2023
Veterinary Assisting Program - Veterinary Assisting Program
Mat-su Middle College
High School Diploma -
Burchell High School