Dakota Perez
St. Petersburg,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture with a results-driven approach. Familiar with cybersecurity and IT fundamentals essential for information assurance and identity access management. Adept at operating and maintaining quality at a level designed to achieve the highest possible status with a diverse range of stakeholders.
Overview
12
12
years of professional experience
Work History
Manager
Parkshore Grill
03.2013 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Responsible for basic IT help including: installing repeaters, digital security of sensitive data, and troubleshooting POS and office device issues.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Helped achieve multiple ‘Tampa Bay’s Top 5 Fine Dining’ restaurant awards within a twelve million dollar a year operation.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
Eleven Madison Park
02.2012 - 03.2013
- Part of a leadership team driving the business to achieve Three Michelin Stars, Five Diamond AAA, and third on the San Pelegrino Top 50 Restaurants in the world.
- Established new protocols and standard operating procedures followed by staff to maintain the highest level of execution.
- Learned extensive operations strategies made and supervised by Will Guidara.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped open NYC's first rooftop fine dining restaurant at Make It Nice Hospitality Group's The NoMad.
Account Manager
Crypto Hive
05.2019 - 04.2022
- Maintained account security and encryption for all sensitive client data for a cryptocurrency education startup.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT02.2024
Bachelors of Science - Anthropology, Cultural Studies
University of South Florida
Tampa, FL2016
Skills
- CompTIA A Certification
- CompTIA Network Certification
- CompTIA COIS (IT Operations Specialist)
- CompTIA Security Certification *enrolled/in progress*
- Familiarity with Wireshark packet inspection
- Team Leadership
- Contract Development and Management
- Conflict Resolution Techniques
- Customer Relationship Management
Timeline
Account Manager
Crypto Hive
05.2019 - 04.2022
Manager
Parkshore Grill
03.2013 - Current
Assistant Manager
Eleven Madison Park
02.2012 - 03.2013
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelors of Science - Anthropology, Cultural Studies
University of South Florida
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