Dakota Ray Perkins
Fayetteville ,USA
Summary
Dynamic leader with a proven track record at Haverty’s Furniture, adept in sales management and fostering strong team dynamics. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant improvements in performance metrics. Skilled in relationship building and problem-solving, consistently exceeded objectives through strategic planning and effective staff development.
Overview
8
8
years of professional experience
Work History
Branch Manager
Havertys Furniture
Fayetteville, NC
01.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assistant Branch Manager
Havertys Furniture
Raleigh, NC
01.2023 - 01.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Sales Representative
Havertys Furniture
Fayetteville, NC
09.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Operations Manager
Conn's Home Plus
Fayetteville, NC
07.2021 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Assistant Store Manager
The Men's Wearhouse
Wilmington, NC
03.2017 - 07.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
High School Diploma -
West Bladen High School
Bladenboro, NC06.2015
Skills
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Strong team-builder
- Verbal/written communication
- Sales management
- Staff recruitment
- Goals and performance
- People-oriented
- Team building
- Problem-solving aptitude
Personal Information
Date of Birth: 01/17/97
Timeline
Branch Manager
Havertys Furniture
01.2024 - Current
Assistant Branch Manager
Havertys Furniture
01.2023 - 01.2024
Sales Representative
Havertys Furniture
09.2022 - 01.2023
Operations Manager
Conn's Home Plus
07.2021 - 09.2022
Assistant Store Manager
The Men's Wearhouse
03.2017 - 07.2021
High School Diploma -
West Bladen High School