Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Dakota Pfeiffle

Racine ,WI

Overview

11
11
years of professional experience

Work History

Bowling Center Customer Service Representative

Castle Lanes
Racine, WI
08.2024 - Current

•Greet customers, answer phone calls, explain services, promotions, prices, and specials

•Assign lanes efficiently, manage flow and set up leagues for groups and leagues

•Operate POS systems, take payments, make change, and process transactions

•Sanitize rental shoes, change and take out trash and recycling bins

•Mechanic duties such as reporting and fixing issues (pinsetters, ball returns) and using an oil machine to oil the lanes

•Keep the counter stocked with supplies

•Communicate with mechanics and other staff

Cashier

Pick ‘n Save
Racine, WI
05.2023 - 07.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing product information and recommendations.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • During slow times, helped stock shelves and displays

Shift Supervisor

Hardee’s
Watertown, WI
01.2021 - 04.2023
  • Supervised team of employees during shifts, ensuring operational efficiency and high-quality service.
  • Trained new staff on food preparation standards and customer service protocols to maintain consistency.
  • Handled inventory management, including stock rotation and ordering supplies to minimize waste.
  • Monitored daily operations to ensure compliance with health and safety regulations across all areas.

Shift Supervisor

The Towne Cinema
Watertown, WI
05.2019 - 12.2020

• Greeted customers, sold tickets, verified age for rated films, answered questions, directed guests and handled phone calls

• Prepared food, served drinks, operated POS systems, restocked supplies and maintained food safety

• Ensured proper movie projection and technical setup

• Oversaw daily opening/closing procedures, delegated tasks and fostered teamwork

• Communicated shift issues, quality concerns and sales summaries to management

Warehouse Worker

Seven Up Bottling Company
Watertown, WI
12.2017 - 03.2019

• Operated forklifts and other warehouse machinery

  • Maintained accurate inventory records using warehouse management systems.
  • Loaded and unloaded delivery trucks, ensuring proper handling of products.
  • Assisted in organizing and stocking shelves for optimal product accessibility.

Warehouse Employee

Fisher Barton Group
Watertown, WI
01.2016 - 01.2017

• Loaded and unloaded trucks safely as required

• Pulled orders to ensure they were correctly packaged and staged in accurate quantities

• Prepared shipments which included making labels and

• Operated material handling equipment such as forklifts

• Completed daily production and quality paperwork and entered data into computer systems

Overnight Stocker/ Cashier

Walmart
Watertown, WI
01.2015 - 01.2016

• Unloaded deliveries, moved stock from the backroom, and stocked shelves with merchandise

• Binned overstock, used inventory systems, corrected shelf capacity and managed inventory exceptions

• Set up displays, signed and priced products correctly

• Maintained clean, organized, and efficient backroom standards for incoming freight

•Ensured the sales floor was fully stocked and ready for customers

• Scanned items, handled payments (cash, card, coupons)

• Greeted customers, bagged purchases, and assisted with returns, answered questions and helped locate items

Education

High School Diploma -

Watertown High School
Watertown, WI
06.2015

Skills

  • Patience and empathy
  • Customer relations
  • Scheduling flexibility
  • Upselling strategies
  • Point of sale systems
  • Teamwork
  • Shift management

Volunteer Work

• I worked as a volunteer at Watertown, Wisconsin’s Maranatha Baptist University for two summers. In order to maintain a clean and secure atmosphere, I performed groundskeeping tasks like weed pulling and lawn mowing.

Timeline

Bowling Center Customer Service Representative

Castle Lanes
08.2024 - Current

Cashier

Pick ‘n Save
05.2023 - 07.2024

Shift Supervisor

Hardee’s
01.2021 - 04.2023

Shift Supervisor

The Towne Cinema
05.2019 - 12.2020

Warehouse Worker

Seven Up Bottling Company
12.2017 - 03.2019

Warehouse Employee

Fisher Barton Group
01.2016 - 01.2017

Overnight Stocker/ Cashier

Walmart
01.2015 - 01.2016

High School Diploma -

Watertown High School
Dakota Pfeiffle