Summary
Overview
Work History
Education
Skills
Timeline
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Kaden Grubbs

Chandler

Summary

Dynamic customer service professional with a strong work ethic and proven ability to enhance guest experiences at Route 66 Bowl. Skilled in upselling strategies and customer engagement, I effectively managed reservations and increased food and beverage sales while fostering a positive environment through teamwork and empathy.

Overview

1
1
year of professional experience

Work History

Bowling Center Customer Service Representative

Route 66 Bowl
08.2025 - Current
  • Provided exceptional customer service to enhance guest experiences and address inquiries efficiently.
  • Managed reservations and coordinated lane assignments for optimal guest flow and satisfaction.
  • Assisted in maintaining cleanliness and organization of bowling lanes and common areas to uphold facility standards.
  • Processed payments, handled cash transactions, and reconciled daily sales reports accurately.
  • Educated guests on bowling rules, equipment usage, and league details to ensure enjoyment and understanding.
  • Collaborated with team members to promote events, increasing participation through effective communication strategies.
  • Handled cash transactions accurately while adhering to company policies regarding refunds or discounts as needed.
  • Increased sales of food and beverages by upselling menu items during interactions with guests.
  • Established rapport with regular customers through genuine conversation aimed at understanding their needs/preferences better.

Warehouse Worker

Hobby Lobby Warehouse
06.2025 - 08.2025
  • Pallet Jacks to move products efficiently within warehouse space.
  • Maintained cleanliness and safety of work areas in compliance with established protocols.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Received, inspected, and stored incoming inventory to maintain organization and accuracy.
  • Prepared orders for shipment by accurately picking and packing items according to specifications.
  • Collaborated with team members to ensure timely completion of daily tasks and project deadlines.

Cashier

OAC
06.2024 - 06.2025
  • Operated cash register efficiently during peak hours to ensure smooth transaction processes.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted with inventory management by restocking merchandise as needed throughout shifts.
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted customers in navigating products and services to enhance overall experience.

Education

High School Diploma -

Chandler High School
Chandler, OK

Skills

  • Patience and empathy
  • Customer relations
  • Scheduling flexibility
  • Upselling strategies
  • Promotions and marketing
  • Customer engagement
  • Phone etiquette
  • Strong work ethic
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Customer assistance
  • Multitasking Abilities

Timeline

Bowling Center Customer Service Representative

Route 66 Bowl
08.2025 - Current

Warehouse Worker

Hobby Lobby Warehouse
06.2025 - 08.2025

Cashier

OAC
06.2024 - 06.2025

High School Diploma -

Chandler High School

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