Dakota Rafferty
Waco
Summary
Education professional prepared to contribute to student development and instructional support. Proven success in assisting lead teachers with lesson delivery and classroom activities. Reliable team player with focus on collaborative efforts and adaptability to changing educational needs. Proficient in classroom management and instructional techniques.
Overview
6
6
years of professional experience
Work History
Stay at Home Parent
N/A
Remote
07.2025 - Current
- Coordinated daily schedules and activities to optimize family routines and ensure smooth operations.
- Developed and implemented educational activities to enhance children's learning and engagement.
- Managed budgeting and resource allocation for household expenses, ensuring effective financial planning.
- Cultivated strong communication skills through regular interactions with educators and community resources.
Home Daycare Owner
Myself
Waco, TX
07.2025 - 04.2026
- Developed and implemented age-appropriate educational programs for children.
- Managed daily operations, ensuring compliance with local regulations and licensing requirements.
- Created a nurturing environment that promoted social, emotional, and cognitive development.
- Coordinated activities that fostered creativity and learning through play.
- Maintained strong communication with parents regarding child progress and concerns.
Customer Service Representative
WPS Health Insurance
Remote
11.2023 - 07.2025
- Resolved customer inquiries and issues through active listening and effective communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with teams to streamline processes for improved service delivery.
- Managed high-volume calls while maintaining composure and professionalism.
PHARMACY HELPDESK
Alorica-Work From Home
08.2022 - 11.2023
- Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions
- Place overrides when appropriate
- Troubleshoot why insurance claims are not going through
- Document accounts
ASSISTANT TEACHER
Greater Waco Early Education Center
Waco, TX
04.2021 - 08.2022
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Promoted calm, disciplined classroom setting for successful learning.
- Implemented lesson plans for students with varying learning styles.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
CUSTOMER SERVICE REPRESENTATIVE
C3 Customer Contact Channels
Remote
11.2019 - 04.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Education
No Degree - Education
Western Governors University
Salt Lake City, UT02.2028
Associate of Arts - Education
Eastern Gateway Community College
Steubenville, OH12.2022
No Degree - Education
McLennan Community College
Waco, TX05.2025
BBA - Elementary Education
Montana State University
Bozeman, MT05.2018
High School Diploma - undefined
Connally High School
Waco, TX05.2017
Skills
- Safe learning environment
- Individualized instruction
- Student and faculty communication
- Small group instruction
- Classroom restocking
- Setting up activities
- Lesson plan implementation
- Classroom support
- Behavior modeling
- Maintaining safe environments
- Problem-solving
- Time management
- Attention to detail
- Caring and responsible
- Teamwork and collaboration
- Active listening
Timeline
Stay at Home Parent
N/A
07.2025 - Current
Home Daycare Owner
Myself
07.2025 - 04.2026
Customer Service Representative
WPS Health Insurance
11.2023 - 07.2025
PHARMACY HELPDESK
Alorica-Work From Home
08.2022 - 11.2023
ASSISTANT TEACHER
Greater Waco Early Education Center
04.2021 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE
C3 Customer Contact Channels
11.2019 - 04.2021
BBA - Elementary Education
Montana State University
High School Diploma - undefined
Connally High School
No Degree - Education
Western Governors University
Associate of Arts - Education
Eastern Gateway Community College
No Degree - Education
McLennan Community College