DAKOTA RELYEA
Oneida
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals with a strong emphasis on customer service.
Overview
8
8
years of professional experience
Work History
Sales Associate + Operations Manager
Cellular Sales Verizon Wireless
01.2019 - Current
- All commission based
- Customer / Tech support
- Working with all smartphones on the market
- Operations Manager since September 2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
AT&T
07.2017 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
GED - Business
Oneida High School
06.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Goal oriented
- Problem-solving
- Relationship building
Accomplishments
2023 Syracuse Market MVP.
Most 10/10 customer service over 6 month period
Timeline
Sales Associate + Operations Manager
Cellular Sales Verizon Wireless
01.2019 - Current
Sales Associate
AT&T
07.2017 - 12.2018
GED - Business
Oneida High School
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