Samantha Corsini
Braintree,MA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
While
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Manager of Operations/Lead Sales Associate
American Sleep Therapy
Braintree, Massachusetts
09.2024 - Current
- Drove individual and team sales performance, consistently achieving and surpassing targets.
- Oversaw daily sales floor activities, ensuring optimal staffing, effective merchandising, and high-quality customer service.
- Develop and implement sales strategies, promotions, and training programs.
- Manage inventory, order processing, and ensure accurate record-keeping.
- Resolved customer issues, enhancing overall shopping experience and satisfaction.
- Recruit, train, and mentor sales associates.
Head of Food running
Novara
Milton, Massachusetts
12.2023 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Efficiently delivering the correct food to tables while being conscious of food, allergies, and restrictions
- Prioritized and organized tasks to efficiently accomplish service goals
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products.
Store Manager
Marylou’s
Weymouth, Massachusetts
04.2022 - 08.2023
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to maintain high customer service standards.
- Oversaw inventory management and stocked products effectively on shelves.
Lead Barista
Marylou's Coffee
Weymouth, Massachusetts
05.2020 - 04.2023
- Supervised daily operations to ensure efficient coffee preparation and service.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels to maintain stock of coffee beans and supplies.
Swim Instructor
Goldfish Swim School
Braintree, ME
12.2018 - 12.2020
- Instructed swim classes for diverse age groups and skill levels, enhancing students' swimming abilities and confidence.
- Monitored student progress and provided tailored feedback, facilitating skill development and encouraging improvement.
- Collaborated with team members to develop inclusive teaching strategies, fostering a supportive learning environment
- Was effectively trained in water safety, and continued to be lifeguard certified while employed
Education
Business Management
Quincy College
Quincy, MA 09.2021 - 08.2026
Braintree High School
Braintree, MASkills
- Inventory management
- Customer service
- Team leadership
- Sales strategies
- Staff training
- Team building
- Project management
- Visual merchandising
- Team Bonding skills
References
References available upon request.
Timeline
Manager of Operations/Lead Sales Associate
American Sleep Therapy
09.2024 - Current
Head of Food running
Novara
12.2023 - 09.2024
Store Manager
Marylou’s
04.2022 - 08.2023
Business Management
Quincy College
09.2021 - 08.2026
Lead Barista
Marylou's Coffee
05.2020 - 04.2023
Swim Instructor
Goldfish Swim School
12.2018 - 12.2020
Braintree High School