Dakota Sampsel
Mililani Town
Summary
Results-driven operations and sales leader with 7+ years of experience managing teams, driving revenue growth, and improving customer satisfaction in fast-paced environments. Proven track record of delivering double-digit YoY growth, leading teams of 35+ employees, and managing $7M+ annual revenue operations. Skilled in team development, operational efficiency, and executing strategies that improve performance and customer retention.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Goodyear Tire & Rubber
Honolulu
10.2025 - Current
- Drive store revenue through strategic tire and service sales, consistently contributing to profitability targets
- Lead day-to-day service operations, improving workflow efficiency and reducing service bottlenecks
- Coach and develop team members to increase sales performance and service quality
- Enhance customer retention by delivering clear, value-driven service recommendations and warranty education
- Support store-level P&L performance, aligning daily operations with financial goals
Sales Manager
Discount Wheel & Tire
Waipahu
06.2025 - 10.2025
- Drove sales growth through consultative selling and customer-focused product recommendations
- Managed high-volume front-end operations, ensuring efficient service flow and strong customer experience
- Coordinated between sales and service teams to improve turnaround time and operational efficiency
- Trained and coached staff to improve sales consistency and customer engagement
Branch Manager
Hertz Car Rental
Honolulu
02.2024 - 06.2025
- Managed 3 high-volume locations, including the #1 off-airport branch in the U.S.
- Oversaw $7M+ in annual revenue, driving 15% year-over-year growth through operational and sales strategy execution
- Led and developed a team of 35+ employees, improving performance, retention, and team engagement
- Increased customer satisfaction scores by 20%, enhancing service delivery and customer retention
- Managed P&L, budgets, vendor relationships, and compliance to ensure operational and financial success
Operations Manager
Hertz Car Rental
Portland
03.2023 - 02.2024
- Managed operations at a top 20 U.S. airport location, supporting high-volume daily business activity
- Improved revenue performance by 10% YoY through operational efficiency and sales alignment
- Increased customer satisfaction scores by 15% by improving service processes and team execution
- Led frontline staff and coordinated cross-functional operations to maximize fleet utilization and customer experience
Branch Manager Trainee
Hertz Car Rental
Honolulu
02.2022 - 03.2023
- Managed fleet operations, reservations, and utilization to maximize productivity and revenue
- Supported business development efforts, contributing to account growth and revenue generation
- Coached and developed employees, supporting internal promotions and leadership development
Store Manager
AT&T by MyWireless
Honolulu
01.2021 - 02.2022
- Increased store revenue by 20% through strategic sales leadership, team coaching, and customer engagement initiatives
- Led daily store operations, including sales performance, staffing, and customer experience management
- Developed and coached team members to exceed sales targets and improve retention
- Managed escalated customer issues, strengthening client relationships and brand loyalty
- Drove account growth through upselling, cross-selling, and relationship-based sales strategies
Sales Team Leader
Sprint by Wireless Lifestyle
Lawrence
10.2019 - 07.2020
- Ranked as a top-performing sales associate, exceeding targets by 12%
- Increased store revenue by 15% through relationship-driven sales and customer retention strategies
- Built a strong repeat customer base through consistent service and product knowledge
- Supported store leadership in training new team members and maintaining sales standards
Education
Graham-Kapowsin High School
Graham, WASkills
- Sales Leadership
- P&L Management
- Revenue Growth
- Operations Management
- Team Leadership
- Customer Retention
- Business Development
- Budgeting & Forecasting
- Process Improvement
- Staff Development
- Inventory & Fleet Management
- Performance Management
Accomplishments
- Eagle Scout
Timeline
Assistant Store Manager
Goodyear Tire & Rubber
10.2025 - Current
Sales Manager
Discount Wheel & Tire
06.2025 - 10.2025
Branch Manager
Hertz Car Rental
02.2024 - 06.2025
Operations Manager
Hertz Car Rental
03.2023 - 02.2024
Branch Manager Trainee
Hertz Car Rental
02.2022 - 03.2023
Store Manager
AT&T by MyWireless
01.2021 - 02.2022
Sales Team Leader
Sprint by Wireless Lifestyle
10.2019 - 07.2020
Graham-Kapowsin High School