Dakota Schipman
Tampa,FL
Summary
Accomplished Program Manager with a distinguished career in fleet maintenance and financial services, consistently delivering best-in-class results. Renowned for exceptional program and project management expertise, driving organizational success through analytical acumen and results-oriented leadership. Proven ability to forge strong relationships with key stakeholders. Adept at navigating complex operational landscapes and optimizing processes. An ambitious professional with an unwavering work ethic, poised to excel in a program or project manager role.
Overview
6
6
years of professional experience
Work History
Sr. Program Manager
Amerit Fleet Solutions - Amazon Last Mile
05.2023 - Current
- Expanded the most profitable program, Fleet Service Center Lite, nationwide after proving concept and profitability.
- Cultivated and maintained robust, trust-based relationships with customers, partners, and constituent groups.
- Championed the implementation of comprehensive program tracking and reporting mechanisms, fostering seamless change management.
- Spearheaded the development of innovative tools and benchmarks, substantially enhancing team performance and production efficiency.
- Collaborated with Executive leadership to define and enforce legal and operational parameters, ensuring strict compliance and operational excellence.
- Orchestrated and oversaw high-impact assignments, consistently driving operational excellence.
Program Manager - Special Projects
Amerit Fleet Solutions - Amazon Last Mile
02.2022 - 05.2023
- Directed the successful launch of 10 Fleet Service Center Lite Amazon Delivery locations, surpassing company key metrics.
- Conducted on-site visits to Amazon locations to facilitate the Fleet Service Center Lite rollout and ensure a seamless transition.
- Pioneered program growth by exceeding and maintaining company KPIs, resulting in an additional 25 Fleet Service Center Lite locations nationwide.
- Authored and delivered compelling weekly, monthly, and quarterly business review documents for Amazon Senior Leadership.
- Oversaw and reported on a daily basis regarding vehicle compliance metrics and KPIs, bridging any discrepancies to Amazon Senior Leadership.
- Led the initiation and execution of new Pilot Programs in close collaboration with the Amazon Mobile Maintenance team, ensuring the successful rollout of station changes.
Business Development Manager
Amerit Fleet Solutions - Amazon Last Mile
04.2021 - 02.2022
- Provided strategic business development insights for the Amazon Last Mile Account, actively contributing to account growth and retention.
- Established and maintained relationships with key decision-makers, consistently identifying and pursuing opportunities for account growth, market penetration, and expansion.
- Architected innovative strategies to accomplish marketing objectives, enhancing long-term profitability and market leadership.
- Produced comprehensive reports and delivered high-impact presentations, detailing business development activities and driving decision-making processes.
Account Manager /Assistant Manager
Venue At North Campus
03.2018 - 07.2020
- Demonstrated exceptional business acumen by identifying client needs, devising solutions, and delivering client-centered products.
- Constructed and nurtured enduring, quality relationships with 700+ clients, excelling in customer service and problem-solving.
- Leveraged a unique skill set to train Leasing Agents in sales and account management practices, reducing process lags and enhancing performance, efficiency, and profitability.
- Managed accounts receivables adeptly, recovering $15,000 in collections and improving cash flow.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05.2018
Skills
- Program and Project Management
- Stakeholder Engagement and Relationship Building
- Business Development Strategy
- Data Analysis and Reporting
- Team Leadership and Collaboration
- Financial Analysis and Budgeting
- Exceptional Communication and Presentation Skills
Accomplishments
- Achieved a remarkable increase of over $3 million in station profitability during the first year of Fleet Service Center Lite across 10 Amazon locations, underscoring program effectiveness.
- Awarded an additional 16 Fleet Service Center Lite Amazon locations in 2023, a testament to program success, customer satisfaction, and forward-thinking leadership.
- Expanded the Fleet Service Center Lite program nationwide in 2024 (~150 delivery stations) due to unwavering success of the program
- Demonstrated consistent performance by exceeding yearly P0 metric targets, substantiating program viability, and driving rapid national expansion.
- Received the prestigious 'Excellence' Award at Amerit Fleet's 2021 SCORE Awards, recognizing outstanding contributions and leadership.
- Graduated with high honors, Magna Cum Laude, from the University of South Florida, and earned membership in the distinguished Pi Kappa Theta Honors Society.
Timeline
Sr. Program Manager
Amerit Fleet Solutions - Amazon Last Mile
05.2023 - Current
Program Manager - Special Projects
Amerit Fleet Solutions - Amazon Last Mile
02.2022 - 05.2023
Business Development Manager
Amerit Fleet Solutions - Amazon Last Mile
04.2021 - 02.2022
Account Manager /Assistant Manager
Venue At North Campus
03.2018 - 07.2020
Bachelor of Science - Health Sciences
University of South Florida
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