Dakota Wilkinson
Ponte Vedra
Summary
Accomplished Sales Trainer and Manager with a proven track record at Bank of America, enhancing customer satisfaction and exceeding sales goals through expert training material revision and effective sales coaching. Skilled in objection handling and new hire retention, achieving significant improvements in employee performance and client loyalty.
Overview
8
8
years of professional experience
Work History
Sales Trainer
Cellular Sales Verizon
10.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
Sales Manager
Bank of America
05.2017 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Education
Firefighting/EMT - Firefighting/EMT
First Coast Technical College
2980 Collins Ave, St. Augustine, FL 3208412-2016
Skills
- Training material revision
- Sales coaching
- Closing techniques
- New hire retention
- Objection handling
Valiant Award (Bank Of America)
top 1% sales earner in all of the U.S in 2020
Timeline
Sales Trainer
Cellular Sales Verizon
10.2023 - Current
Sales Manager
Bank of America
05.2017 - 01.2023
Firefighting/EMT - Firefighting/EMT
First Coast Technical College
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